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Self-service you can develop yourself
Solteq Utilities Self-Service is a next-generation self-service solution designed for energy and water utilities. Its extensive self-service workflows are easy and cost-effective for the utility to configure without vendor assistance, providing a flexible foundation for future digital services.
User-friendly, flexible, and efficient self-service:
Your customers can manage their affairs flexibly at any time.
Frees up customer service resources for expert tasks.
Fully configurable and manageable by the utility.
Enables the development of future self-service solutions.
Built for change. Built for you.
Solteq Utilities Self-Service connects your customers’ self-service activities with back-end systems and workflows. You can create, adapt and automate customer processes without ongoing supplier-led development projects.
Control
Control
Publish changes on your own timetable, without waiting for your software vendor.
Build
Build
Create and change customer processes without a development project.
Adapt
Adapt
Change steps, questions, forms and service journeys as your needs evolve.
Automate
Automate
Move customer actions further automatically, not just into a contact form.
Serve
Serve
Support customer communication, delegated access, property managers, and everyday service needs through digital self-service.
Manage
Manage
Track customer inquiries, identify potential delays early, and prioritize urgent requests from one view.
Analyze
Analyze
Analyze customer interactions and service journeys. Identify bottlenecks and improve processes based on actual usage data.
Connect
Connect
Link self-service to your CIS, data and operational systems.
Scalable and customer-centric self-service
The solution combines flexible Microsoft Azure cloud technology with powerful integrations to deliver scalable and customer-centric self-service experiences.
Configurable and versatile service processes
Predefined processes cover, for example, connection requests, service orders, product selections and changes, and ownership transfers. New processes can be added easily without vendor assistance.
Comprehensive core functionalities
Customers can monitor their consumption, submit meter readings, view and update their contact details, review contracts, products and invoices, access reports and documents, and communicate with customer service.
Extensive and easy integrations
The solution integrates easily into the utility’s ecosystem through ready-made, real-time APIs. It integrates with Solteq Utilities CIS, Solteq Electricity Trade and Solteq Utilities Messaging Service, as well as third-party CIS, customer service and MDM systems.
Efficient and reliable communication
SMS and email communication can be handled efficiently and reliably with Solteq Utilities Messaging Service.
Less manual work. More completed processes.
Let customers complete more of their everyday utility business digitally, while your team controls how those journeys work.
Ownership changes without the manual chase
Customers can start an ownership change digitally and are guided to provide the required information from the beginning. More structured requests mean less manual checking, fewer follow-ups and more time for customer service to focus on exceptions.
Guided service processes
Turn customer requests into structured digital journeys instead of open-ended contact forms. By guiding customers through the right questions and steps, utilities receive better data upfront and reduce unnecessary back-and-forth.
Delegated access without manual authorization checks
Customers can authorize another person or organization to view or manage information on their behalf. This supports families, companies, housing companies and property managers while reducing manual authorization checks for customer service.
Proactive consumption and temperature alerts
Help customers identify potential issues early with water consumption alerts and district heating temperature alerts. Turn utility data into timely notifications that support faster action and reduce the need for customer service enquiries.
Digital reporting instead of paper and post
Make annual reports and other customer documents available digitally through the portal. Utilities reduce printing, mailing and manual document handling while customers and property managers get faster access to the information they need.
Faster invoice handling and payment
Give customers direct access to invoice details and make payment easier with virtual barcode support. A smoother payment flow reduces routine invoice-related questions and removes unnecessary customer-service steps from a very common process.
Fast and effortless implementation
Solteq Utilities Self-Service is configured through the user interface.
New features can be introduced quickly, easily, and cost-effectively. Utility-specific solutions can also be added as microservices.
Implementation phases:
Installation and configuration according to the scope agreed with the utility.
Review of features and configuration options.
User interface customization and publication by the utility.
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