Tampereen Vesi: Accelerating Digitalization with Mobile Work Orders

Tampereen Vesi, one of Finland’s largest water utilities, provides drinking water and wastewater services to around 250,000 people. As the operational environment becomes increasingly data-driven, the utility has made strategic investments in digitalization, aiming to improve efficiency, transparency, and service quality.

To support this transformation, Tampereen Vesi uses several Solteq solutions:

Solteq Utilities CIS for customer information and billing
Online service for end-customer interactions
And most recently, the jointly developed Mobile Work Order solution, which has transformed field operations and work management

The Starting Point: Manual and Paper-Based Work Slowing Field Operations

Tampereen Vesi’s work orders were created digitally. However, fieldwork still relied on printed forms and handwritten notes that had to be re-entered later—slowing work, creating an administrative burden, and increasing the risk of errors. Limited real-time visibility meant supervisors and customer service often lacked up-to-date information and relied on calls to clarify task status.

With a major smart meter rollout ahead, it became clear that the paper-based process could not scale. A fully digital, transparent, and efficient workflow was needed to support modern field operations.

The Solution: A Mobile Work Order System Designed for Water Utility Needs

Working closely with Tampereen Vesi, Solteq developed the Mobile Work Order solution, purpose-built for water utilities, installers, and maintenance teams.

Key capabilities include:

Mobile-optimized interface for smartphones and tablets
Digital work order creation, processing, and completion
Real-time updates for supervisors and customer service
Field documentation with photos, videos, and notes
Technician self-assignment of open tasks
Tools for team management and resource allocation
Integrated navigation via map applications
Automatic creation of large batches of work orders (ideal for smart meter replacements)
Seamless integration with Solteq Utilities CIS for customer data and billing

Before deployment, Solteq conducted onsite training sessions, ensuring every user was comfortable with the new digital tools. The rollout was smooth and fast, and adoption across teams was immediate.

A close-up of a mobile work order on a tablet held by a Tampere Vesi employee.

Why This Matters for Water Utilities

For water utilities facing increasing expectations for efficiency and digital service quality, field operations play a central role. Whether replacing meters, performing maintenance, or handling customer-driven tasks, the ability to track work, document it thoroughly, and seamlessly transfer information to customer service and billing is essential.

The Mobile Work Order solution supports these needs by connecting field teams with office processes and ensuring that all relevant information flows automatically. It brings structure, visibility, and modern digital tools to the heart of utility operations.