Privacy Policy

Solteq Oyj

The privacy policy presented in this document has been confirmed on 24 May 2018 and will enter into force on 25 May 2018.

Protecting the privacy of our customers as well as the visitors to our website is important to us at Solteq. This is why we always strive to protect your personal data as well as we can. We process your personal data as required by the legislation and collect only the data that is necessary for the current purpose.


All data concerning an identified or identifiable natural person is considered to be personal data. By reading our privacy policy, you will find out how we process your personal data, how we use cookies and how you can influence the way Solteq processes your personal data.

General information about personal data


Who is responsible for your personal data?

Solteq Oyj (Business ID 0490484-0) and its group of companies (collectively, ”Solteq”) are responsible as the controller for the processing of personal data as specified by this description of file. The personal data may be processed at different Solteq branches within the EU/EEA. If we outsource the processing of your personal data to a third party or to a location outside the EU/EEA, we will always ensure that there is a legal basis and adequate data security.

A data protection officer is responsible for matters concerning data protection at Solteq. You can contact Solteq about matters concerning data protection by email: DPO@solteq.com or by phone to +358 (0) 20 14444.

How is your personal data protected?

Effective data security is very important to us. Whenever possible, personal data is encrypted in the systems we use and in data communications by using the encryption methods we have found to be effective.

Personal data is made physically secure by using secure facilities for devices as well as access control. Personal data can only be accessed by employees who require access to the data in order to carry out their duties. The employees processing personal data are bound by an obligation of secrecy.


We will provide more information about the processing of your personal data by Solteq later on in the text.



How and on what basis is your personal data processed?


The purpose of processing: marketing, communications and customer service.

  • Customer service and customer relationship management
  • Enabling the provision and functioning of Solteq’s products and services
  • Enabling provision through the cooperation between Solteq’s group of companies, subcontractors and partners
  • Delivery of newsletters
  • Delivery of investor communications
  • Communications about the events, products and services of Solteq and Solteq’s partners as well as their marketing and direct marketing
  • Personalisation of website experience or other communication
  • Further development of Solteq’s products, services and operations
  • Responding to contact requests
  • Complying with statutory obligations

The basis for processing

Carrying out a contract, or implementing the measures required before making the contract

If you have ordered a specific product from Solteq or we have entered into negotiations with the aim of making a contract, we need to process your personal data in order to be able to meet our contractual obligations or make the intended contract.


Statutory obligations

The management of the right to withdraw is necessary for meeting, for example, the statutory obligations arising from the consumer protection legislation. Solteq also stores certain receipt data concerning customer relationships in accordance with the accounting legislation.

Consent

Solteq processes the personal data provided by you based on your consent when, for example, sending you direct marketing from partners. You always have the right and the opportunity to withdraw your consent.


Legitimate interests

For example, when the purpose of processing personal data is to pay one of Solteq’s partners, the basis for processing may be Solteq’s legitimate interest. When using legitimate interests, we will always assess the aim of processing in relation to your interests and fundamental rights.

The personal data to be processed

  • the user’s name and contact details
  • the user’s company or other organisation, position, and the contact details of the company or other organisation
  • data concerning the user’s hardware, such as the brand of the computer or mobile device
  • data concerning the user’s software, such as the maker of the internet browser or operating system
  • the user’s current IP address, the IMEI code or other comparable identifying code of the device
  • the data provided by the user concerning the devices belonging to the user’s company or other organisation
  • data concerning the use and sessions of use of Solteq’s products and services
  • data concerning the way the user uses the various functions of Solteq’s products and services, such as data on the frequency, timing and duration of use
  • the user’s username and password for Solteq’s products and services in encrypted form
  • data concerning the contracts signed by the user’s company or other organisation
  • data concerning mailing list subscriptions
  • the customer feedback or customer survey responses given by the user as well as the competition results related to the user
  • for some services, data concerning the user’s geographic location and hometown

Storage period

Personal data is stored for the purpose of marketing and communications as long as the data subject indicates that they want to receive the content offered by Solteq. If the data subject cancels their content subscription, their personal data is will be erased unless Solteq has a legal basis for continuing to store the data.

Personal data will be stored as long as the data subject or the company represented by the data subject has a customer relationship with Solteq. After the customer relationship has ended, personal data will be stored as long as there is a legal basis for it specified, for example, in the accounting legislation.

If a data subject cancels their content subscription and they or the company represented by them does not have an active customership, their data is erased within a reasonable period unless Solteq has a legal basis for continuing to store the data.

Data sources

Personal data is collected from the data subject themselves through the Solteq website, by phone or through another communication channel as well as through the chat function on Solteq’s website. The data subject also provides data in connection with the delivery of Solteq’s products and services and by using Solteq’s products and services.


Personal data can be collected from Solteq’s subcontractors or suppliers who provide products or services to the data subject’s organisation. Personal data is also collected when the user logs in or verifies their identity using third-party services—such as Twitter, LinkedIn or Facebook—in accordance with the terms of those services.

Data can be transmitted to the following parties in order to provide services

Solteq’s subcontractor or client (such as an IT service provider, software provider or supplier) as well as a client company, client organisation or prospect represented by the data subject.



How can you influence the way your personal data is processed by Solteq?

You always have the power to decide how your personal data is going to be processed. You can exercise your rights by contacting us using the contact details listed at the beginning of this privacy policy.

Withdrawal of consent

If we are processing your personal data based on your consent, you have the right to withdraw you consent partially or completely at any time. Withdrawing your consent will not affect the processing of your personal data that took place prior to the withdrawal.

Right to access personal data

You have a right to receive confirmation from us on whether or not we process your personal data as well as to be informed about how we process your data, such as the purpose of processing and the categories of personal data that are being processed. You also have the right to receive a copy of the personal data concerning you that we are processing. If you request more than one copy, we may charge you a reasonable sum based on administrative expenses.

Right to rectify inaccurate personal data

You have a right to have your inaccurate personal data rectified without delay as well as to have your incomplete personal data completed by providing additional data.

Right to erasure, restriction, object and data portability

Solteq will erase your personal data at your request provided that Solteq has no obligation to retain the data based on obligations between the parties or based on applicable laws or regulations.

In certain situations specified by the data protection legislation you also have the right to request restriction of the processing of their personal data, the right to object to the processing of their personal data as well as the right to have your data transmitted from one system to another.

The right to lodge a complaint with a supervisory authority

You have the right to lodge a complaint with a supervisory authority (without it having an effect on other administrative redress procedures or judicial remedy). This kind of complaint is lodged with a supervisory authority in the EU/EEA Member State where you are habitually resident, where you work or whose applicable data protection laws and regulations have been infringed according to the complaint. Solteq’s head office is located in Finland, where the competent supervisory authority is the Office of the Data Protection Ombudsman.



Solteq website cookie policy

What is a cookie?

A cookie is a small text file that a web browser stores on a user’s device. We use:

  • (temporary) session cookies that are erased when the user closes the web browser
  • as well as persistent cookies which are stored on the device you use.

You can find out more about cookies and the use of online services on the website of the  Finnish Communications Regulatory Authority website

Strictly necessary cookies as well as analytics cookies

Using cookies allows us to develop our website contents to best serve our users. The cookies also help us to improve the user experience of the website by collecting analytics data on our visitors. 

Strictly necessary cookies are stored by, for example, Hubspot, the back-end system for our website. Analytics data is collected by using services such as Google Analytics.

We use the Hotjar service to produce heatmaps and anonymous session recordings for the website. We use this information to modify the contents of the website in order to provide the best user experience.

Google Optimize helps us to a/b test different pieces content to find the best variation. 

General information about advertising cookies

Our website also stores cookies for marketing purposes so that we can offer more personalised advertisements to our visitors. Most web browsers accept these cookies automatically, but if users want, they can adjust their browser settings and disable the cookies later. If cookies have been disabled, you may not be able to use certain features on the website.

Website visitors may clear all cookies from their browser and thus reset the content targeting based on the previous behaviour data. As you visit our site after clearing cookies, you can decline all cookies by selecting that option on the cookie banner that appears on the screen.

Advertising cookies help Solteq choose the most relevant advertising content for visitors. They can also prevent the same advertisements being shown repeatedly.

Some third-party suppliers, such as Google, may use cookies or tracking pixels so that visitors will see specific advertisements while visiting different websites. The data collected using cookies or tracking pixels will not reveal the visitor’s name, contact details or other personal data to Solteq or its partners.

Third-party advertisers may also use technology that measures the effectiveness of advertisements. They may use a tracking pixels (a transparent GIF file the size of one pixel) placed on the website to collect anonymous data for this purpose. Anonymoys data on website visits helps advertisers to plan personalised advertisements for visitors. The operations carried out online using the collected data cannot be connected to a specific person.

Advertising cookies and tracking pixels at solteq.com

Facebook – The tracking pixel is used to target marketing on Facebook based on the solteq.com browsing history. 

Google AdWords – We use AdWords to advertise on Google searches. The trackers placed on our website help us create anonymous target audiences as well as measure the effectiveness of advertising.

Google DoubleClick – The Display advertising service enables the showing of targeted banner advertisements in various advertisement networks. 

LinkedIn – The collected data is used to provide relevant content on LinkedIn. 

AppNexusMatch2One – The Display advertising service enables the showing of targeted banner advertisements in various advertisement networks.