Protecting the privacy of our customers as well as the visitors to our website is important to us at Solteq. This is why we always strive to protect your personal data as well as we can. We process your personal data as required by the legislation and collect only the data that is necessary for the current purpose.
General information about personal data
Who is responsible for your personal data?
A data protection officer is responsible for matters concerning data protection at Solteq. You can contact Solteq about matters concerning data protection by email: DPO@solteq.com or by phone to +358 (0) 20 14444.
How is your personal data protected?
Effective data security is very important to us. Whenever possible, personal data is encrypted in the systems we use and in data communications by using the encryption methods we have found to be effective.
Personal data is made physically secure by using secure facilities for devices as well as access control. Personal data can only be accessed by employees who require access to the data in order to carry out their duties. The employees processing personal data are bound by an obligation of secrecy.
We will provide more information about the processing of your personal data by Solteq later on in the text.
How and on what basis is your personal data processed?
The purpose of processing: marketing, communications and customer service.
- Customer service and customer relationship management
- Enabling the provision and functioning of Solteq’s products and services
- Enabling provision through the cooperation between Solteq’s group of companies, subcontractors and partners
- Delivery of newsletters
- Delivery of investor communications
- Communications about the events, products and services of Solteq and Solteq’s partners as well as their marketing and direct marketing
- Personalisation of website experience or other communication
- Further development of Solteq’s products, services and operations
- Responding to contact requests
- Complying with statutory obligations
The basis for processing
Carrying out a contract, or implementing the measures required before making the contract
If you have ordered a specific product from Solteq or we have entered into negotiations with the aim of making a contract, we need to process your personal data in order to be able to meet our contractual obligations or make the intended contract.
The management of the right to withdraw is necessary for meeting, for example, the statutory obligations arising from the consumer protection legislation. Solteq also stores certain receipt data concerning customer relationships in accordance with the accounting legislation.
Solteq processes the personal data provided by you based on your consent when, for example, sending you direct marketing from partners. You always have the right and the opportunity to withdraw your consent.
For example, when the purpose of processing personal data is to pay one of Solteq’s partners, the basis for processing may be Solteq’s legitimate interest. When using legitimate interests, we will always assess the aim of processing in relation to your interests and fundamental rights.
The personal data to be processed
- the user’s name and contact details
- the user’s company or other organisation, position, and the contact details of the company or other organisation
- data concerning the user’s hardware, such as the brand of the computer or mobile device
- data concerning the user’s software, such as the maker of the internet browser or operating system
- the user’s current IP address, the IMEI code or other comparable identifying code of the device
- the data provided by the user concerning the devices belonging to the user’s company or other organisation
- data concerning the use and sessions of use of Solteq’s products and services
- data concerning the way the user uses the various functions of Solteq’s products and services, such as data on the frequency, timing and duration of use
- the user’s username and password for Solteq’s products and services in encrypted form
- data concerning the contracts signed by the user’s company or other organisation
- data concerning mailing list subscriptions
- the customer feedback or customer survey responses given by the user as well as the competition results related to the user
- for some services, data concerning the user’s geographic location and hometown
Personal data is stored for the purpose of marketing and communications as long as the data subject indicates that they want to receive the content offered by Solteq. If the data subject cancels their content subscription, their personal data is will be erased unless Solteq has a legal basis for continuing to store the data.
Personal data will be stored as long as the data subject or the company represented by the data subject has a customer relationship with Solteq. After the customer relationship has ended, personal data will be stored as long as there is a legal basis for it specified, for example, in the accounting legislation.
If a data subject cancels their content subscription and they or the company represented by them does not have an active customership, their data is erased within a reasonable period unless Solteq has a legal basis for continuing to store the data.
Personal data is collected from the data subject themselves through the Solteq website, by phone or through another communication channel as well as through the chat function on Solteq’s website. The data subject also provides data in connection with the delivery of Solteq’s products and services and by using Solteq’s products and services.
Personal data can be collected from Solteq’s subcontractors or suppliers who provide products or services to the data subject’s organisation. Personal data is also collected when the user logs in or verifies their identity using third-party services—such as Twitter, LinkedIn or Facebook—in accordance with the terms of those services.
Data can be transmitted to the following parties in order to provide services
Solteq’s subcontractor or client (such as an IT service provider, software provider or supplier) as well as a client company, client organisation or prospect represented by the data subject.
How can you influence the way your personal data is processed by Solteq?
Withdrawal of consent
If we are processing your personal data based on your consent, you have the right to withdraw you consent partially or completely at any time. Withdrawing your consent will not affect the processing of your personal data that took place prior to the withdrawal.
Right to access personal data
You have a right to receive confirmation from us on whether or not we process your personal data as well as to be informed about how we process your data, such as the purpose of processing and the categories of personal data that are being processed. You also have the right to receive a copy of the personal data concerning you that we are processing. If you request more than one copy, we may charge you a reasonable sum based on administrative expenses.
Right to rectify inaccurate personal data
You have a right to have your inaccurate personal data rectified without delay as well as to have your incomplete personal data completed by providing additional data.
Right to erasure, restriction, object and data portability
Solteq will erase your personal data at your request provided that Solteq has no obligation to retain the data based on obligations between the parties or based on applicable laws or regulations.
In certain situations specified by the data protection legislation you also have the right to request restriction of the processing of their personal data, the right to object to the processing of their personal data as well as the right to have your data transmitted from one system to another.
The right to lodge a complaint with a supervisory authority
You have the right to lodge a complaint with a supervisory authority (without it having an effect on other administrative redress procedures or judicial remedy). This kind of complaint is lodged with a supervisory authority in the EU/EEA Member State where you are habitually resident, where you work or whose applicable data protection laws and regulations have been infringed according to the complaint. Solteq’s head office is located in Finland, where the competent supervisory authority is the Office of the Data Protection Ombudsman.
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