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Kouvolan Vesi modernizes water utility customer service and invoicing
Solteq’s modern SaaS solutions streamlines utility service and processes
CIS and Self-Service support the entire customer process
Solteq Utilities CIS provides the foundation for customer information management and billing. It brings together the information needed in customer service, such as customer, usage point, contract, meter and billing data, making it easier to use as part of one system solution.
Solteq Utilities Self-Service complements the solution by offering customers a modern online self-service channel. Customers can, for example, register for the service using strong authentication, view their customer, usage point and billing information, submit meter readings, and handle contacts and other service needs online regardless of time and place. The service also supports property managers as well as customer service work through a customer service portal.
Thanks to comprehensive interfaces, the solutions integrate with Kouvolan Vesi’s wider system landscape. This supports up-to-date information, reduces duplicate work and creates better conditions for managing customer processes.
SaaS service supports long-term development
Solteq Utilities CIS and Self-Service are delivered as a SaaS service. For Kouvolan Vesi, this means a modern and evolving system solution that can be maintained and developed in the long term without heavy in-house IT maintenance.
The productized solution supports efficient implementation and controlled further development. A broad user base and a continuously developing solution make it a future-proof option for a water utility.
At Kouvolan Vesi, the system renewal will begin in spring 2026, with production use targeted to start in November 2026.
Benefits for Kouvolan Vesi
Solteq Utilities CIS and Self-Service support Kouvolan Vesi’s operations from both the customer service experience and internal efficiency perspectives.
Key benefits include:
- Smoother customer service:
customer, contract, meter, and invoicing information can be used more efficiently as part of one system solution. - More efficient billing:
automation and more controlled processes support the smooth handling of large billing volumes. - Less manual work:
unified processes and information submitted by customers themselves reduce data entry and duplicate work. - Better customer experience:
customers can handle common service needs in the self-service portal regardless of time and place. - Comprehensive integrations:
interfaces enable data to move as part of Kouvolan Vesi’s wider system landscape. - Support for data-driven management:
data generated from customer service, billing and self-service helps identify workload peaks and development needs. - Long-term development path: the SaaS service and productized solution support continuous development and partnership.
Kouvolan Vesi
Kouvolan Vesi Oy is the water utility serving the Kouvola region. The company provides water services that are essential to everyday life: clean drinking water, a reliable network, and wastewater treatment that respects the environment.
The company serves approximately 15,000 households, housing companies, and businesses. Kouvolan Vesi develops its services over the long term to make water utility services as smooth as possible for customers and to ensure reliable service in the future as well.
