User-Friendly, Flexible, and Efficient | Solteq Utilities Self-service

A Next-Generation Self-Service solution

Solteq Utilities Self-service is a next-generation self-service platform designed specifically for the needs of energy and water utilities. It enhances customer service operations, improves customer experience, and frees up resources for expert tasks.

The service enables customers to manage their affairs flexibly anytime, anywhere. Extensive self-service processes can be easily and cost-effectively configured by the utility itself — without vendor involvement — supporting future-proof self-service development.

A person showing her consumption information on a mobile phone.

Scalable and Customer-Driven Self-Service

Solteq Utilities Self-service is built to support today’s and tomorrow’s digital self-service requirements. The solution combines flexible Microsoft Azure cloud technology with powerful integrations, delivering scalable and customer-centric digital experiences.

Configurable and versatile service processes
Predefined processes cover, for example, connection requests, service orders, product selections and changes, and ownership transfers. New processes can easily be added without vendor assistance.
Comprehensive core functionalities
Consumption tracking, meter reading submission, customer data maintenance, contract and product review, invoice viewing, document access, reports, and communication with customer service.

Extensive and easy integrations
Easily integrates into the utility’s ecosystem with ready-made, real-time APIs. Integrates with Solteq Utilities CIS, Solteq Electricity Trade, Solteq Utilities Messaging Service, as well as third-party CIS, customer service, and MDM systems.

Efficient and reliable communication
SMS and email communication can be handled efficiently and reliably with Solteq Utilities Messaging Service.

Employees celebrating the implementation of a new self-service solution.

Fast and Effortless Implementation

Solteq Utilities Self-service is configured through an intuitive user interface. New features can be deployed quickly, easily, and cost-effectively. Utility-specific solutions can be added as microservices.