Customer Information Management and Invoicing System
A User-Friendly and Advanced Customer Information System for Energy and Water Utility Companies
Solteq Utilities CIS is an advanced, browser-based customer information system designed to meet the needs of energy and water utility companies. The system enables comprehensive customer data management, streamlines billing processes, and enhances customer service. Built-in integrations and automation optimize critical business processes, freeing up time for expert tasks.
User-Friendly and Cost-Effective
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Easy-to-use and intuitive system
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Comprehensive tools for managing customer data
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Automatic and reliable billing
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Automated processes that free up resources for expert tasks
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Open and extensive interfaces
Comprehensive Core Data and Automated Processes for the Energy and Water Sectors
Solteq Utilities CIS provides essential customer data management functions and automated processes:
- Connection and point-of-use management
- Contract processes and basic data management
- Versatile product management
- Meter management and work orders
- Measurement data management
Additionally, Solteq Utilities CIS includes essential functionalities for electricity companies, such as:
- Automated contract processes
- Real-time, built-in Datahub integration
- Automatic Datahub updates for basic data
Efficient and Seamless Billing
Billing can be fully or partially automated, with a phased implementation if needed. Key Features:
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Comprehensive Validation Rules prevent erroneous invoices from being sent.
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Clear Overview and Exception Handling provides visibility into the billing process and enables quick resolution of discrepancies.
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Diverse Billing Options supports connection-based, periodic, one-time, and service-based billing, as well as standard compensations. Also allows consolidated and joint invoicing, e.g., for electricity sales and distribution billing.
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Extensive Integrations ensures smooth data transfer with various MDM/EDM systems, billing operators, accounts receivable systems, and Datahub.
“Thanks to the system’s high level of automation and performance, we can efficiently execute the fundamental processes of the energy market. We are now able to complete tasks faster and focus more on our core business.”
Jarmo Ojamo, Unit Manager, Helen
“Through strong partnership collaboration, we have successfully streamlined processes, such as implementing electronic work orders and using water consumption data as the basis for customer billing.”
Sanna Liljaranta, Finance and Administration Manager, Tampereen Vesi
Agile and Rapid Implementation
Thanks to its standardized implementation process, ready-made integrations, and clear interfaces, Solteq Utilities CIS can be deployed quickly. The Solteq Utilities Self-Service feature enables end customers to access a user-friendly self-service portal.
Our customers

Helen
Even better and more customer-oriented services by enhancing core processes of the energy business.
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Tampereen Vesi
The Mobile Work Order solution improves the efficiency of installation management and field operations at Tampereen Vesi, while enhancing transparency and collaboration between teams.
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Haminan Vesi
A cost-effective and modern Solteq Utilities CIS and Self-Service solution enhances customer experience and streamlines internal processes at Haminan Vesi.
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Mustasaaren Vesihuoltolaitos
Mustasaaren Vesihuoltolaitos enhances customer service and streamlines processes with Solteq Utilities solutions: CIS, Self-Service and IoT Hub improve automation and unlock greater value from data.
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Kajaanin Vesi
Kajaanin Vesi strengthens its customer service and billing with the Solteq Utilities CIS solution, bringing reliability and efficiency to its processes.
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Korpelan Voima
Digital core processes and Datahub capability bodes well for Korpelan Voima in future energy market.
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