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    Solteq Utilities CIS is an advanced, browser-based customer information system designed to meet the needs of energy and water utility companies. The system enables comprehensive customer data management, streamlines billing processes, and enhances customer service. Built-in integrations and automation optimize critical business processes, freeing up time for expert tasks.

    Display of the Solteq Utilities CIS system on a laptop screen – color coding highlights the most important information for the employee.

    User-Friendly and Cost-Effective

    • Easy-to-use and intuitive system
    • Comprehensive tools for managing customer data
    • Automatic and reliable billing
    • Automated processes that free up resources for expert tasks
    • Open and extensive interfaces
    Smiling employees in a meeting discussing tasks related to customer service.

    Comprehensive Core Data and Automated Processes for the Energy and Water Sectors

    Solteq Utilities CIS provides essential customer data management functions and automated processes:

    • Connection and point-of-use management
    • Contract processes and basic data management
    • Versatile product management
    • Meter management and work orders
    • Measurement data management

    Additionally, Solteq Utilities CIS includes essential functionalities for electricity companies, such as:

    • Automated contract processes
    • Real-time, built-in Datahub integration
    • Automatic Datahub updates for basic data

    Efficient and Seamless Billing

    Billing can be fully or partially automated, with a phased implementation if needed. Key Features:

    • Comprehensive Validation Rules prevent erroneous invoices from being sent.

    • Clear Overview and Exception Handling provides visibility into the billing process and enables quick resolution of discrepancies.

    • Diverse Billing Options supports connection-based, periodic, one-time, and service-based billing, as well as standard compensations. Also allows consolidated and joint invoicing, e.g., for electricity sales and distribution billing.

    • Extensive Integrations ensures smooth data transfer with various MDM/EDM systems, billing operators, accounts receivable systems, and Datahub.

    “Thanks to the system’s high level of automation and performance, we can efficiently execute the fundamental processes of the energy market. We are now able to complete tasks faster and focus more on our core business.”

    Jarmo Ojamo, Unit Manager, Helen


    “Through strong partnership collaboration, we have successfully streamlined processes, such as implementing electronic work orders and using water consumption data as the basis for customer billing.”

    Sanna Liljaranta, Finance and Administration Manager, Tampereen Vesi

    Agile and Rapid Implementation

    Thanks to its standardized implementation process, ready-made integrations, and clear interfaces, Solteq Utilities CIS can be deployed quickly. The Solteq Utilities Self-Service feature enables end customers to access a user-friendly self-service portal.

    Your experts

    Jesper Kaysen

    Jesper Kaysen

    EVP Utilities

    +45 52 14 72 36

    Jari Kokkonen

    Jari Kokkonen

    Senior Business Director, Head of Sales

    +358 40 054 2842

    Juha Hakkarainen

    Juha Hakkarainen

    Director, Sales and Accounts

    +358 40 525 5728