Installed base visibility for manufacturers
Get visibility and control over your installed base, and improve service performance without a large transformation
What is Solteq LifeBase?
Solteq LifeBase is a fixed-scope, time-boxed initiative that helps manufacturers gain visibility and control over their installed base.
It is delivered as a pilot-ready B2B self-service partner portal built on Liferay DXP. The goal is simple: create a clear, usable view of machines in the field and support service-related processes without starting a large-scale program.
Who needs better installed base visibility?
LifeBase is best suited for manufacturers who:
- Operate in the machinery & equipment sector
- Lack full visibility into their installed base
- Sell through dealers or indirect channels
- Depend on service revenue growth
- Struggle with fragmented systems and data
- Want to see results before committing to larger investments
The hidden constraint on service growth: Installed base visibility
Service performance suffers when there is no clear view of what is happening after delivery.
In many organizations, install-base data, partner interactions, and service workflows are spread across systems and people.
- Limited visibility after delivery
- Data fragmented across systems, partners, and people
- Manual work to understand machines in the field
- Dealer channels limit access to end-customer insight
- Warranty and service history are difficult to track
What poor installed base visibility costs your business
The impact shows in daily work and long-term decisions:
- Missed aftermarket revenue opportunities
- Slow and inefficient service response
- High manual workload
- Weak customer engagement after the sale
- Warranty leakage
- Difficulty justifying further digital investments
Without a reliable installed-base view, service decisions are based on incomplete information.
Why installed base management is hard to fix
Most organizations recognize the issue. The challenge is getting started in a controlled way.
- Too large to solve in one step
- Requires alignment across teams
- Concerns about data quality
- Competes with other IT initiatives
- Risk of long and costly projects
- Unclear ownership
As a result, the problem often remains unresolved.
Installed base management through a partner portal
Solteq LifeBase provides a production-ready B2B self-service partner portal focused on install base management and service-related workflows.
It is designed for everyday use, giving partners a clear way to register, view, and update machine-related information.
Core capabilities for managing installed equipment and service data
- Live install-base registry
- Warranty registration
- Machine / asset 360° view
- Structured data model
- Processes for ongoing data capture
LifeBase is not a full service platform. It gives you a working starting point you can build on.
How LifeBase improves service performance
You start seeing changes during implementation.
- Less manual work and fewer information gaps
- Faster response in service situations
- Better understanding of machine status and history
- More consistent interaction with customers and partners
- A clear base for further service development
A low-risk way to start installed base management
LifeBase is a practical first step without committing to a large transformation upfront.
- Fixed scope with predictable timeline and cost
- From validation to use in about six months
- Built on Liferay DXP
- Supported by Solteq’s industry experience and ready-made components
From pilot to broader digital experience platform development
After the pilot, the solution can be rolled out to other markets and extended step by step as needs grow.
Low risk │ Fast value │ Ready to start
FAQ – Installed Base Management
What is installed base visibility?
Installed base visibility means having a clear and up-to-date view of the machines or equipment you have delivered to customers.
This includes knowing where assets are, who is using them, their service history, and their current status. Without this, service decisions rely on incomplete or outdated information.
Why is installed base data fragmented?
Installed base data is often spread across multiple systems, partners, and teams.
Information may sit in ERP systems, service tools, spreadsheets, or with dealers. Over time, this leads to gaps, inconsistencies, and manual work when trying to understand what is happening in the field.
How can manufacturers improve service performance?
Service performance improves when there is a reliable view of installed equipment and related data.
This makes it easier to respond faster, track service history, and work more consistently across teams and partners. Reducing manual work and improving data quality are typically the first steps.
How can manufacturers get started with installed base management?
Many organizations delay action because the problem feels too large.
A practical approach is to start with a limited scope: create a structured view of the installed base, enable basic data capture, and support key service processes. This allows progress without committing to a large transformation upfront.
A closer look at Solteq’s DXP solution
What our blueprint typically includes:
Customer & Partner Portals
Modern, branded, role‑based experiences that replace outdated Extranets or fragmented tools.
Machine / Asset 360 (if relevant)
A holistic view of any product or asset in the field; ownership, documents, service history.
Warranty & Registration Processes
Digitized and standardized, reducing manual effort and improving data quality.
Install Base Visibility
See the full lifecycle of what you’ve sold; across markets, channels, and customers.
Multi‑country and multi‑brand expansion
Deliver consistent digital experiences everywhere without reinventing the wheel.
Integrations into your core systems
ERP, CRM, PIM/DAM, IoT, data platforms - seamlessly connected.
Whether you’re a manufacturer, service provider, or complex B2B organization, these capabilities form the backbone of a modern digital business.
Who benefits the most
Manufacturers (our core domain)
Partner networks, aftermarket services, complex product portfolios, DXP fits naturally.
Service Providers
If your value depends on assets in the field, service workflows, or multi‑party collaboration.
Any B2B organization with multiple digital touchpoints
Where customer and partner experience has outgrown the capabilities of older portals or CMS systems.
Businesses facing architectural complexity
Those looking to consolidate multiple portals, legacy tools, and scattered systems into a coherent whole.
Improve your installed base visibility
You cannot improve what you cannot see. LifeBase starts by giving you a clear view of your installed base, so you can manage it and improve how you deliver service.
Let’s review your current situation and see where LifeBase fits.
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Ulla Kauppila
Sales Director, Commerce & Data
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