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    Installed base visibility for manufacturers

    Get visibility and control over your installed base, and improve service performance without a large transformation

    Female professional using a tablet in an industrial setting, accessing unified data and connected systems

    What is Solteq LifeBase?

    Solteq LifeBase is a fixed-scope, time-boxed initiative that helps manufacturers gain visibility and control over their installed base.

     

    It is delivered as a pilot-ready B2B self-service partner portal built on Liferay DXP. The goal is simple: create a clear, usable view of machines in the field and support service-related processes without starting a large-scale program.


    Who needs better installed base visibility?

    LifeBase is best suited for manufacturers who:

    • Operate in the machinery & equipment sector
    • Lack full visibility into their installed base
    • Sell through dealers or indirect channels
    • Depend on service revenue growth
    • Struggle with fragmented systems and data
    • Want to see results before committing to larger investments
    Professionals reviewing warehouse inventory using shared data and connected systems

    The hidden constraint on service growth: Installed base visibility

    Service performance suffers when there is no clear view of what is happening after delivery.

    In many organizations, install-base data, partner interactions, and service workflows are spread across systems and people.

    • Limited visibility after delivery
    • Data fragmented across systems, partners, and people
    • Manual work to understand machines in the field
    • Dealer channels limit access to end-customer insight
    • Warranty and service history are difficult to track

    It is designed for everyday use, giving partners a clear way to register, view, and update machine-related information.


    Core capabilities for managing installed equipment and service data

    • Live install-base registry
    • Warranty registration
    • Machine / asset 360° view
    • Structured data model
    • Processes for ongoing data capture

    LifeBase is not a full service platform. It gives you a working starting point you can build on.

    Professionals reviewing warehouse inventory using shared data and connected systems

    How LifeBase improves service performance

    You start seeing changes during implementation.

    • Less manual work and fewer information gaps
    • Faster response in service situations
    • Better understanding of machine status and history
    • More consistent interaction with customers and partners
    • A clear base for further service development
    Professionals reviewing warehouse inventory using shared data and connected systems

    A low-risk way to start installed base management

    LifeBase is a practical first step without committing to a large transformation upfront.

    • Fixed scope with predictable timeline and cost
    • From validation to use in about six months
    • Built on Liferay DXP
    • Supported by Solteq’s industry experience and ready-made components

    From pilot to broader digital experience platform development

    After the pilot, the solution can be rolled out to other markets and extended step by step as needs grow.


    Low risk │ Fast value │ Ready to start

     FAQ – Installed Base Management 

    What is installed base visibility?

     

    Installed base visibility means having a clear and up-to-date view of the machines or equipment you have delivered to customers.

    This includes knowing where assets are, who is using them, their service history, and their current status. Without this, service decisions rely on incomplete or outdated information.

     

    Why is installed base data fragmented?

     

    Installed base data is often spread across multiple systems, partners, and teams.

    Information may sit in ERP systems, service tools, spreadsheets, or with dealers. Over time, this leads to gaps, inconsistencies, and manual work when trying to understand what is happening in the field.

     

    How can manufacturers improve service performance?

     

    Service performance improves when there is a reliable view of installed equipment and related data.

    This makes it easier to respond faster, track service history, and work more consistently across teams and partners. Reducing manual work and improving data quality are typically the first steps.

     

    How can manufacturers get started with installed base management?

     

    Many organizations delay action because the problem feels too large.

    A practical approach is to start with a limited scope: create a structured view of the installed base, enable basic data capture, and support key service processes. This allows progress without committing to a large transformation upfront.

     

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    A closer look at Solteq’s DXP solution

    What our blueprint typically includes:

     

    Customer & Partner Portals
    Modern, branded, role‑based experiences that replace outdated Extranets or fragmented tools.

    Machine / Asset 360 (if relevant)
    A holistic view of any product or asset in the field; ownership, documents, service history.

    Warranty & Registration Processes
    Digitized and standardized, reducing manual effort and improving data quality.

    Install Base Visibility
    See the full lifecycle of what you’ve sold; across markets, channels, and customers.

    Multi‑country and multi‑brand expansion
    Deliver consistent digital experiences everywhere without reinventing the wheel.

    Integrations into your core systems
    ERP, CRM, PIM/DAM, IoT, data platforms - seamlessly connected.


    Whether you’re a manufacturer, service provider, or complex B2B organization, these capabilities form the backbone of a modern digital business.

    Prefer a smaller first step?

    Explore our MVP Kick‑Starter.
    Learn more about MVP Kick‑Starter ↗
    Business team discussing strategy in a meeting, aligning decisions through shared data and connected systems

    Improve your installed base visibility

    You cannot improve what you cannot see. LifeBase starts by giving you a clear view of your installed base, so you can manage it and improve how you deliver service.

    Let’s review your current situation and see where LifeBase fits.


    Leave your details and our experts will be in touch shortly.

    Ulla Kauppila

    Ulla Kauppila

    Sales Director, Commerce & Data

    +358 44 970 6013

    Ready to modernize your digital backbone?

    Talk to our expert about your DXP readiness.

    Whether you’re

    • replacing a legacy Extranet,

    • consolidating your digital ecosystem,

    • or preparing for future digital services,

    a DXP can become the foundation that keeps your business competitive for the next decade.