Driving Efficiency in Water Utility Operations with Solteq Utilities CIS

Years of Successful Collaboration and Proven Software Serformance

Kajaanin Vesi has collaborated with Solteq for several years, and the partnership has remained consistently smooth, direct, and solution-driven. The utility has used Solteq Utilities CIS since 2020, and the system has served its operational and customer service needs exceptionally well throughout this period. The long-term cooperation and the system’s strong reliability have created a foundation of trust that supports both daily work and future development initiatives.

Aerial image of Kaupunginlampi and Purola, photo: Kajaani Water

A User-Friendly, Process-Driven System that Supports Daily Work

“Thanks to the browser-based Solteq Utilities CIS, we no longer need multiple separate applications,” says Juha Nurminen, Director at Kajaanin Vesi. “The system enables us to manage customer information, billing, receivables, and reporting, and to exchange data between different systems — for example, remote meter reading is integrated directly into the solution. Using Utilities CIS is easy and fast because of its process-driven design, which supports our customer service team in all their tasks,” Nurminen explains.

In the system, all routine steps are automated, and relevant information related to each task is available immediately. “When creating a new connection, for example, Utilities CIS asks for exactly the information required for that specific process. When the key process and all tasks are visible in one view, nothing gets forgotten by accident,” Nurminen adds.

Digital Self-Service Improves Customer Experience and Creates Value

In addition to the core system, Kajaanin Vesi utilizes Solteq’s online service, which allows customers to view their contract, billing information, meter readings, water invoices, and consumption reports. Customers can manually submit readings from non-remote meters, update their customer details, and contact customer service directly if needed. Property managers can also view consumption data for the housing companies they manage.

“The online service is among the most significant benefits we gained from the system deployment. It allows our customers to reach us and receive service quickly,” Nurminen says.

Trust in a Skilled Partner Who Drives Things Forward

The deployment project, despite its tight schedule, was completed according to plan — and even ahead of time. “The collaboration has been good right from the start. Solteq’s project manager handled the deployment confidently and kept the project firmly on track,” Nurminen says. “We trust that things get done with Solteq. The cooperation has been very straightforward on both sides. We focus on the essentials, avoid unnecessary noise, and always look for solutions — and they are implemented quickly.”

Strong Reliability and Excellent Service Availability

“The delivery reliability of the Utilities CIS system has been very good. The service has been available continuously, and we haven’t experienced any unplanned outages,” Nurminen recalls. “We expect this level of reliability to continue, and we hope the system will keep evolving smoothly and remain easy for users, especially as legislation and the operating environment change.”

Solteq Utilities – Smooth Collaboration and Continuous Development

Collaboration between Solteq and Kajaanin Vesi has progressed smoothly and continues to do so. “In a few months, our customer will take a new functionality into use — the system’s advanced work order management,” says Tomi Moilanen, Sales Director at Solteq. With work order management, tasks such as meter installations and replacements can be managed in real time in the field. Tasks can be assigned directly to technicians, who can then report completed work immediately.

“Work order management will allow Kajaanin Vesi to streamline operations, reduce paperwork, and speed up communication between field technicians and the office,” Moilanen notes.