Back
Smooth and Seamless Customer Experience
The Solteq WebService DMS system supports daily customer service in maintenance operations—from appointment booking to invoicing—and provides the tools to deliver a high-quality customer experience.
- Online bookings are transferred directly into the maintenance workflow without separate email handling.
- The system can automatically send confirmation and reminder messages to the customer before the scheduled service time.
- The system allows streamlined customer communications during the service directly from the work order via SMS or email, including images and videos. All communication is stored and linked to the job.
- Splitting an invoice between multiple customers is easy, and the system fully supports industry-standard e-invoicing for automotive and insurance sectors, speeding up invoice processing with insurance companies.
Modern and Intuitive UI Design
- Mechanics can clock in their work via mobile, eliminating the need to walk to a separate terminal.
- Cash payments can be managed by integrating the Solteq Commerce Cloud POS system, offering a broad selection of payment options, including card, MobilePay, and online banking.
