Process Efficiency Through Integrated CIS, Self-service, and IoT Solutions

Mustasaaren Vesihuoltolaitos Enhances Customer Service and Operational Efficiency with Solteq's Solutions

Mustasaaren Vesihuoltolaitos, the municipal water utility of Mustasaari in Finland, has selected a comprehensive solution package including Solteq Utilities CIS, Solteq Utilities Self-service, and Solteq Utilities IoT Hub.

The utility sought a modern, cost-efficient, and future-proof system solution to streamline internal processes and deliver high-quality customer service. Key selection criteria included scalability, strong integration capabilities with water industry systems, multilingual functionality, and the vendor’s active product development roadmap.

Running water in a stream on a sunny day.

Multilingual Self-Service Enhances the Customer Experience

Mustasaari is a bilingual municipality with both Finnish- and Swedish-speaking residents. Providing customer service in the customer’s native language is a strategic priority.

Both the CIS system and the integrated Self-Service portal allow users to select Finnish, Swedish, or English as their service language, ensuring equal digital access for all customer groups.

The mobile-optimized self-service portal enables customers to:

Update contact information
Receive water consumption alerts
Review contracts
Submit meter readings
Manage move-in and move-out processes

Strong digital authentication enables automated moving and new connection processes to be electronically signed online. Documents are instantly available in the customer portal, reducing manual work and accelerating turnaround times.

Automated Processes Reduce Costs and Improve Efficiency

The Solteq Utilities CIS streamlines internal customer service workflows and improves process transparency.

A mobile work order application enables real-time field operations management. Task status updates are reflected immediately as work progresses via mobile devices, reducing customer service workload and improving operational visibility.

Automated document delivery and electronic signatures significantly lower administrative costs and shorten processing times.

“Mapping and auditing customer management solutions was a long and demanding process. With Solteq, we found the solutions we had been looking for. The smart meter data management solution was developed collaboratively during negotiations. Solteq Utilities IoT Hub reduces the need for parallel data services and had a significant impact on our procurement decision.

Andreas Granholm, Water Service Manager, Mustasaaren Vesihuoltolaitos

Solteq Utilities IoT Hub Enables Smart Water Meter Data Utilization

Solteq Utilities IoT Hub enables efficient management and utilization of smart water meter data and alarm information.

The system automatically collects and harmonizes raw data from remote meters of different manufacturers, enabling:

Real-time monitoring
Rapid anomaly detection
Leak detection and consumption alerts
Resource optimization
Faster data-driven decision-making

The IoT Hub reduces manual work, improves customer service response times, and supports proactive water network management.

The solution complies with NIS2 and GDPR security requirements and integrates seamlessly with:

LoRaWAN networks
NB-IoT systems
Kamstrup READy
Other third-party water metering platforms

Its flexible architecture ensures easy onboarding of new meter vendors in the future, helping the utility stay at the forefront of smart water technology.

SaaS Delivery Ensures Scalability and Long-Term Development

The full solution is delivered as a SaaS model, ensuring:

Scalability
Continuous updates
High security standards
Reduced internal IT burden
No heavy infrastructure investments

System implementation is scheduled for 2026.

Mustasaaren Vesihuoltolaitos

Mustasaaren Vesihuoltolaitos is a municipally owned water utility in Mustasaari, Finland. The utility is responsible for water supply, distribution, sewerage and wastewater treatment within its operating area in cooperation with partners.

The organization currently serves approximately 7,650 customers, providing reliable and environmentally responsible water services.

Solteq Utilities

Solteq is a Nordic technology company providing innovative software solutions and expert services to the energy and water industries, retail industry, and the needs related to e-commerce. By combining technology and industry expertise, Solteq helps customers enhance operational efficiency, improve customer experience, and turn challenges into opportunities.