Haminan Vesi Enhances Customer Service and Internal Processes with a Modern System Solution

A Cost-Effective System Solution for Better Customer Service and Operational Efficiency

Haminan Vesi selected Solteq Utilities CIS and Solteq Utilities Self-service to modernize its customer information management and digital services. The company was looking for a scalable, future-proof, and cost-efficient system solution to streamline internal processes and elevate the overall customer experience.

Key selection criteria included continuous product development, strong integration capabilities with water industry systems, and the flexibility to support long-term digital transformation.

Haminan Vesi's water tower beautifully illuminated in bluish night lighting against a dark sky

Self-Service Improves the Customer Experience

Delivering high-quality customer service is a top priority for Haminan Vesi. The new customer information system and integrated customer portal play a central role in achieving this goal.

Solteq Utilities CIS enhances and streamlines internal customer service processes, while the mobile-optimized Self-service portal enables customers to manage their matters anytime, anywhere.

Through the browser-based portal, customers can easily:

Update contact information
Receive consumption alerts
Review contract details
Submit meter readings

The solution package also includes mobile work orders, supporting real-time management of water utility field operations. Work status updates are instantly reflected in the system as tasks progress on mobile devices. This reduces customer service workload while improving operational efficiency and transparency.

SaaS Ensures Future Scalability

The systems are delivered as a SaaS service, ensuring:

Scalability to meet future needs
Continuous updates and improvements
Simplified maintenance
No heavy in-house IT investments

Thanks to a fast-paced implementation project, the full solution will go live at Haminan Vesi in early 2026.

“We expect clear benefits from implementing the customer information system and self-service portal, particularly in customer data management, process automation, and enhancing the customer experience. Solteq’s solutions meet our needs well and provide a strong foundation for future development. The cooperation has been smooth and professional from the start, and we look forward to utilizing the solutions in production", states CEO Olli Sorvari from Haminan Vesi.

“We expect clear benefits from implementing the customer information system and self-service portal, particularly in customer data management, process automation, and enhancing the customer experience. Solteq’s solutions meet our needs well and provide a strong foundation for future development. The cooperation has been smooth and professional from the start, and we look forward to utilizing the solutions in production.”

Olli Sorvari, CEO, Haminan Vesi

Haminan Vesi

Haminan Vesi is a municipal utility owned by the City of Hamina, Finland. The company is responsible for water supply and wastewater services in the region, including clean water procurement and distribution, sewerage, and wastewater treatment in cooperation with partners.

Serving nearly 20,000 customers, Haminan Vesi is committed to delivering reliable, high-quality, and environmentally responsible water services.

Solteq Utilities

Solteq is a Nordic technology company providing innovative software solutions and expert services to the energy and water industries, retail industry, and the needs related to e-commerce. By combining technology and industry expertise, Solteq helps customers enhance operational efficiency, improve customer experience, and turn challenges into opportunities.