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    Two experts examine a customer information system view in a modern office.

    Flexible and scalable customer information system for energy and water utilities

    Solteq Utility Cloud is a Salesforce-based customer information system that brings together the core customer processes of energy and water utilities in a flexible and scalable solution.

    The solution adapts to changing business needs, customer expectations, and industry requirements without the need for heavy system changes. The platform’s data model, processes, and user interface can be developed as needs evolve, while open integration capabilities make it easy to connect Utility Cloud with the rest of the utility’s system landscape.

    Solteq Utility Cloud is particularly well suited for energy and water utilities that already use Salesforce or are looking for a modern, future-proof customer information system to support growth and continuous development.

    An expert examines the customer process workflow on a computer screen in a modern office.

    A platform that evolves with your business

    Salesforce platform capabilities enable process automation, continuous development, and rapid response to new requirements without the need to rebuild the entire customer information system.


    Automate processes
    Reduce manual work and speed up service by leveraging Salesforce-native automation.

    Adapt the solution to your needs
    Develop the data model, processes, and user interface flexibly as your business evolves.

    Scale with your business
    Expand the use of the system as your organization grows without the need to replace the platform.

    Respond to change quickly
    Make changes to processes and operating models efficiently without heavy development projects.

    Connect different systems
    Use open integration capabilities to connect Utility Cloud with the rest of your system landscape.

    Why Choose a Salesforce-Based CIS?

    Solteq Utility Cloud brings the full power of the Salesforce platform to utilities, without compromising industry-specific requirements.

    Faster implementation, lower IT burden

    Cloud-based architecture reduces infrastructure needs and accelerates deployment compared to traditional systems.

    Superior user experience

    Modern, intuitive UI improves adoption and enhances daily efficiency.

    Unified customer view

    All customer data in one place improves service quality and eliminates data silos.

    Data-driven decision making

    Built-in analytics and reporting tools enable real-time insights and better business decisions.

    Extensive ecosystem

    Access a wide range of extensions, integrations, and continuous innovation through the Salesforce ecosystem.

    Who is Solteq Utility Cloud for?

    The solution is designed for energy and water utilities that want to develop their customer processes on a flexible and scalable platform.

    Who is it for?

    Water utilities

    District heating companies

    Distribution system operators (DSOs)

    Energy retailers

    When you want to...

    Improve customer service

    Automate customer processes

    Use customer data more effectively

    Modernize your current customer information system

    Maria Kangasniemi
    Want to see how Solteq Utility Cloud works in practice?Get in touch or request a demo — we’ll show you how the solution supports your business and drives real results.

    Maria Kangasniemi

    Customer Happiness Manager

    +358 44 040 4919