Salesforce-Based Customer Information System
Solteq Utility Cloud
Efficiency and Flexibility for Managing Customer Data in Energy and Utilities
Flexible and scalable customer information system for energy and water utilities
Solteq Utility Cloud is a Salesforce-based customer information system that brings together the core customer processes of energy and water utilities in a flexible and scalable solution.
The solution adapts to changing business needs, customer expectations, and industry requirements without the need for heavy system changes. The platform’s data model, processes, and user interface can be developed as needs evolve, while open integration capabilities make it easy to connect Utility Cloud with the rest of the utility’s system landscape.
Solteq Utility Cloud is particularly well suited for energy and water utilities that already use Salesforce or are looking for a modern, future-proof customer information system to support growth and continuous development.
A platform that evolves with your business
Salesforce platform capabilities enable process automation, continuous development, and rapid response to new requirements without the need to rebuild the entire customer information system.
Automate processes
Reduce manual work and speed up service by leveraging Salesforce-native automation.
Adapt the solution to your needs
Develop the data model, processes, and user interface flexibly as your business evolves.
Scale with your business
Expand the use of the system as your organization grows without the need to replace the platform.
Respond to change quickly
Make changes to processes and operating models efficiently without heavy development projects.
Connect different systems
Use open integration capabilities to connect Utility Cloud with the rest of your system landscape.
Why Choose a Salesforce-Based CIS?
Solteq Utility Cloud brings the full power of the Salesforce platform to utilities, without compromising industry-specific requirements.
Faster implementation, lower IT burden
Cloud-based architecture reduces infrastructure needs and accelerates deployment compared to traditional systems.
Superior user experience
Modern, intuitive UI improves adoption and enhances daily efficiency.
Unified customer view
All customer data in one place improves service quality and eliminates data silos.
Data-driven decision making
Built-in analytics and reporting tools enable real-time insights and better business decisions.
Extensive ecosystem
Access a wide range of extensions, integrations, and continuous innovation through the Salesforce ecosystem.
Who is Solteq Utility Cloud for?
The solution is designed for energy and water utilities that want to develop their customer processes on a flexible and scalable platform.
Who is it for?
Water utilities
District heating companies
Distribution system operators (DSOs)
Energy retailers
When you want to...
Improve customer service
Automate customer processes
Use customer data more effectively
Modernize your current customer information system
Related information
Customer reference
“We wanted a solution that would not only support our current processes but also give us the best possible foundation for developing new services and customer experiences in the future. Solteq Utility Cloud delivers exactly that.
Kalle Nevala, CEO, Vihreä Älyenergia
Customer reference
“The implementation project had an excellent project manager, and everything went well. Most importantly, billing and accounting have also gone smoothly. There have been minor adjustments and fine-tuning, but only very small ones, mostly related to data conversion.”
Tomi Teuho, CEO, Ikaalisten Vesi
See Solteq Utility Cloud in action
Get in touch or request a demo, we’ll show you how the solution supports your business and drives real results.
Salesforce Partner
Salesforcen Partner (S2B) is authorized by Salesforce to develop and provide custom solutions, as well as project implementations and integrations.
Solteq acquires S2B Energia Oy, a system and service provider in the energy industry
Utilities is at the core of Solteq’s strategy, and the acquisition strengthens Solteq’s offering within the industry.
Read more >
Want to see how Solteq Utility Cloud works in practice?Get in touch or request a demo — we’ll show you how the solution supports your business and drives real results.
Maria Kangasniemi
Customer Happiness Manager