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A next-generation self-service solution
Solteq Utilities Self-Service is a next-generation self-service solution designed specifically for energy and water utilities. It streamlines customer service, improves the customer experience, and frees up resources for expert tasks.
The service enables customers to manage their affairs flexibly anytime, anywhere. Extensive self-service processes can be easily and cost-effectively configured by the utility itself without vendor involvement, supporting the development of future self-service solutions.
User-friendly, flexible, and efficient self-service:
Your customers can manage their affairs flexibly at any time.
Frees up customer service resources for expert tasks.
Fully configurable and manageable by the utility.
Enables the development of future self-service solutions.
Scalable and customer-centric self-service
The solution combines flexible Microsoft Azure cloud technology with powerful integrations to deliver scalable and customer-centric self-service experiences.
Configurable and versatile service processes
Predefined processes cover, for example, connection requests, service orders, product selections and changes, and ownership transfers. New processes can be added easily without vendor assistance.
Comprehensive core functionalities
Customers can monitor their consumption, submit meter readings, view and update their contact details, review contracts, products and invoices, access reports and documents, and communicate with customer service.
Extensive and easy integrations
The solution integrates easily into the utility’s ecosystem through ready-made, real-time APIs. It integrates with Solteq Utilities CIS, Solteq Electricity Trade and Solteq Utilities Messaging Service, as well as third-party CIS, customer service and MDM systems.
Efficient and reliable communication
SMS and email communication can be handled efficiently and reliably with Solteq Utilities Messaging Service.
Fast and effortless implementation
Solteq Utilities Self-Service is configured through the user interface.
New features can be introduced quickly, easily, and cost-effectively. Utility-specific solutions can also be added as microservices.
Implementation phases:
Installation and configuration according to the scope agreed with the utility.
Review of features and configuration options.
User interface customization and publication by the utility.
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