Use cases
Support for the omnichannel purchase process
Solteq Order Engine sources information from different sales channels into one place, where it can be tracked and managed.
Today, customers search for product information online, but may make the final purchase decision at a brick and mortar store.
Order Engine creates the opportunity for customers to start their online shopping process and complete it at a brick and mortar store – or vice versa. This enables customers and store staff to customize an open purchase process, while ensuring a great customer experience through direct interaction and individual customer service.
Endless Aisle
According to surveys, one of the main reasons why Finns buy products from international online stores is the wider range of products they have to offer.
Order Engine allows businesses to build an ecosystem for sales, which no longer is limited by stock. Thanks to Order Engine, opportunities to utilize the full range of supplier network are limitless.
Order Engine allows suppliers to display product and balance information online in real-time, which helps to compete in the international environment businesses are operating in.
Delivery optimization
From the customer's point of view, nothing is more frustrating than receiving the ordered entity in multiple separate deliveries.
Order Engine helps to manage the delivery process and customers’ ordered products are able to be delivered in a single delivery – instead of separate deliveries.
In addition, delivery optimization of Order Engine enables the entire network to be used as a warehouse where different prioritization rules can be used to direct deliveries from different locations, for example based on the customer's delivery address.
Customer service desk
The customer service desktop solution is a modern and visually appealing environment, which users can access with a web browser. The user interface allows easy monitoring for sales and management of information. It serves as a tool for a salesperson or a customer service representative, for example, in situations where a customer order must be processed at the customer's request.