Key metrics for customer experience
In a digital environment, the momentum of the customer experience takes place after the order button is pressed. A promise to the customer has been made and must be kept.
Order and delivery management begins from the end-customer’s perspective when product availability is reviewed, and an order is placed. The process continues until the customer has received the product or service and made the decision whether or not to keep the ordered item.
Well-designed order and delivery management enhances customer experience
Order management plays a major role in creating a seamless customer experience in omnichannel environment. Centralized availability information can provide customers with an enjoyable omnichannel experience. The management system supports sales, delivery and return processes efficiently. Also, businesses have up-to-date information on the locations of the products as well as their stock status. In addition, rrder and delivery management enable a faster life-cycle and appropriate pricing for products.