You ensure a good customer experience by providing transparency about the progress of the delivery.
You enable omnichannel shopping by combining the opportunities of brick-and-mortar and online sales.
You ensure the service capacity of customer service by providing user-friendly tools for processing online orders.
You manage the real-time availability of the entire product range of your company.
You enable the automatic and continuous optimization of deliveries.
The requirements for a seamless purchase journey, both from consumer and business customers, are evolving at an accelerating pace. With an easily customizable order management system, you can keep up with the changing operating environment. You serve your customers better and faster than your competitors. By increasing the level of automation and digitalization in processing, you won't excessively burden your staff during peak seasons.
With a technically agile order management system, you can overcome the possible technical limitations of the current system and meet even the most complex order-to-delivery chain requirements. You can make the most of your existing investments without an immediate need for major warehouse or enterprise resource planning system overhauls or customization projects.
By consolidating inventory balances into a single system from multiple locations and systems, you can accurately identify turnover rates by branch, product category, and specific products, allowing you to fine-tune replenishment cycles. By utilizing inventory from other locations to support the entire supply chain, you can reduce safety stock levels at central warehouses and reallocate capital tied up in inventory for other purposes.
With intelligent control of delivery methods and routes, you can offer your customers multiple options based on their needs— whether they prefer faster, more ecologically friendly, or more cost-effective deliveries. By tracking order picking, packaging, and shipping costs, you can easily assess the actual profitability of each shipment as soon as it is delivered.
A centralized, real-time view of product availability across the entire company, extending even to supplier and retailer networks or storage partner inventories.
The system tracks inventory balances and availabilities on your behalf and directs orders to be delivered from the locations or warehouses with stock and the lowest shipping costs to the destination.
Ready-to-use tools for stores, enabling you to easily implement click & collect, in-store shipping, and product returns or exchanges at any location.
Easily model your order-to-delivery process and create automated workflows based on the specific rules your business needs to grow
Set up the order management system to automatically notify the customer about different processing stages and potential schedule changes in delivery, or provide your customers with an easy self-service tool to check the status online.
Streamline and facilitate internal processes in your company by gathering order and inventory data from your other systems, automating processing stages, and feeding necessary information back to the target systems.
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