Order & Supply Chain Management
Both order and supply chain management are equally important in omnichannel commerce, as they seamlessly bring together the functions of brick-and-mortar and eCommerce. They have a huge impact on the realization of the customer promise as well.
Key metrics for customer experience
In a digital environment, the momentum of the customer experience takes place after the order button is pressed. A promise to the customer has been made and must be kept.
Order and delivery management begins from the end-customer’s perspective when product availability is reviewed, and an order is placed. The process continues until the customer has received the product or service and made the decision whether or not to keep the ordered item.
Well-designed order and delivery management enhances customer experience
Order management plays a major role in creating a seamless customer experience in omnichannel environment. Centralized availability information can provide customers with an enjoyable omnichannel experience. The management system supports sales, delivery and return processes efficiently. Also, businesses have up-to-date information on the locations of the products as well as their stock status. In addition, order and delivery management enable a faster life-cycle and appropriate pricing for products.
Omnichannel business creates a good customer experience, strengthens customer loyalty and increases sales
The ordering phase has the opportunity to strengthen the customer experience. Once a an order is placed, a customer may wish to receive email notifications about the shipping progress and for contacting the customer service during the delivery process.
Order management consists of real-time inventory shipment, direct shipment, in-store picking, or even marketplace information.
Order management distributes the order according to the logistics models, guides the optimal delivery and is responsible for execution of the process. All information regarding deliveries can be found in one central location. This results in higher profitability and customer satisfaction.
Efficient order & supply chain management helps fulfill your customer promises and strengthens the customer experience.
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With Order Management & Supply Chain Management:
You ensure a good customer experience by providing transparency about the progress of the delivery.
You enable omnichannel shopping by combining the opportunities of brick-and-mortar and online sales.
You ensure the service capacity of customer service by providing user-friendly tools for processing online orders.
You manage the real-time availability of the entire product range of your company.
You enable the automatic and continuous optimization of deliveries.
Adapt easily to changes
The requirements for a seamless purchase journey, both from consumer and business customers, are evolving at an accelerating pace. With an easily customizable order management system, you can keep up with the changing operating environment. You serve your customers better and faster than your competitors. By increasing the level of automation and digitalization in processing, you won't excessively burden your staff during peak seasons.
With a technically agile order management system, you can overcome the possible technical limitations of the current system and meet even the most complex order-to-delivery chain requirements. You can make the most of your existing investments without an immediate need for major warehouse or enterprise resource planning system overhauls or customization projects.
By consolidating inventory balances into a single system from multiple locations and systems, you can accurately identify turnover rates by branch, product category, and specific products, allowing you to fine-tune replenishment cycles. By utilizing inventory from other locations to support the entire supply chain, you can reduce safety stock levels at central warehouses and reallocate capital tied up in inventory for other purposes.
With intelligent control of delivery methods and routes, you can offer your customers multiple options based on their needs— whether they prefer faster, more ecologically friendly, or more cost-effective deliveries. By tracking order picking, packaging, and shipping costs, you can easily assess the actual profitability of each shipment as soon as it is delivered.