Focus on customer processes
Using inWorks is efficient and easy, thanks to the customer and use case driven design. Different processes and related tasks are clearly separated: customer service, invoicing, reporting, and more. Key tasks can be managed in one window, and routine tasks run automatically. In the Customer service dashboard, the user can view the status of key processes and events at a glimpse, and dive deeper, initiate, and complete chosen tasks easily with a few clicks. Relevant information is readily available at each step, for example, viewing customer information, checking the customer’s payment history or metering point details is easy. As well as this, logical icons and color-coding help prioritizing tasks.
Handy, quick, and efficient!
Launch new offering with ease
inWorks has powerful features for managing product and price information, which makes creating and launching new products quick. Pass through invoicing, i.e., processing items from external systems, is also possible. Special characteristics related to electricity, water, gas, and district heating/cooling are supported. As well as this, inWorks can manage customers who have micro-production, like solar cells.
Gain competitive edge by launching new products rapidly!
Invoice efficiently
inWorks masters the complete invoicing process, or selected parts, thanks to its modular structure, for example, a ledger is an optional module. The invoicing process is largely automated, where users can view the overall status and possible deviations at a glimpse, such as missing data or suspected erroneous information, and focus on solving them rapidly, while mass invoicing runs automatically in the background. In addition, it is possible to pick customers for special processing and monitoring. Invoices can also be used as a communication channel, as there are several options and rules for including messages and attachments. This is easy since inWorks is readily integrated with several messaging and postal service providers.
Master the complete invoicing process efficiently!