Successful Datahub Deployment Project Powered by Industry Experts

The centralized data exchange solution for the electricity retail market, Datahub, was launched in Finland in February 2022. The implementation of Datahub was a unique project in terms of both content and scope, as the technical changes and the required business process changes had to be achieved in coordination with the entire industry within a predefined schedule.

In spring 2021, Turku Energia realized that the deployment, along with an ongoing customer service system renewal, required more resources than anticipated. The energy company decided to bring in external support for the project, as the success of the Datahub deployment was seen as critical for business continuity. Solteq Utilities Consulting and its experts were selected as partners. It proved extremely important to have external support from experts familiar with the industry's business processes.

A close-up of Turku Energia's online service on a tablet and a coffee cup.

An Industry-Savvy Project Manager Finding Solutions Together with the Customer

From summer 2021 onwards, Solteq Utilities Consulting provided a project manager to lead the final push of the deployment and support post-deployment production management.

The solution, shaped by customer needs, consisted of the following key elements:

Identifying and documenting the key changes in business processes
Defining test cases and responsibilities for the deployment rehearsal phases and testing
Identifying deployment tasks, assigning responsibilities, and creating clear task overviews
Closely monitoring progress and reporting
Maintaining communication with other market participants facing the same challenges
Contributing not only project coordination and reporting but also subject matter expertise
Collaboratively analyzing business process details and system uncertainties with the customer's experts

Business and Processes for a New Era of Data Exchange

The project progressed quickly following the plan created in late summer 2021.

As a result, the customer’s business now runs successfully in this new era of data exchange.

The systems reached the required production-readiness level, and users gained sufficient understanding of the business processes.

A Smooth Deployment Project

Turku Energia’s project team was highly satisfied with the deployment, as Solteq Utilities Consulting effectively united the team behind a shared goal and brought valuable insight into the market changes and required actions.

The chosen operational models were both efficient and effective, and information flowed seamlessly throughout the project.

Support was always readily available when needed.

Toward the Next Version of Datahub

After the deployment project concluded, attention quickly turned to the future.

The Datahub project continued with coordination of the rollout of Datahub 2.0 functionalities.

Additionally, Utilities Consulting has supported the customer in structuring the development backlog of the customer service system (APJ) and refining the version testing process following the intensive APJ and Datahub projects.

Turku Energia

As the leading energy company in Southwest Finland, Turku Energia has been lighting and heating homes, offices, and factories along the Aura River for over a hundred years, since 1898. Turku Energia helps its customers succeed by designing energy-efficient solutions tailored to their needs and business operations. The company’s experts develop suitable products and services for both consumers and businesses — whether it’s charging points for electric vehicles, heating or cooling solutions, energy efficiency, or solar power systems.

As one of Finland’s largest energy companies, Turku Energia is committed to developing the energy sector and acting as a pioneer in its field. The company’s energy services are designed to improve the environment, quality of life, and competitiveness of its customers. Turku Energia’s comprehensive service offering includes solutions for electricity sales and distribution, district heating, district cooling, and steam, as well as network contracting and maintenance for electricity grids, outdoor lighting, and traffic signals.