Better customer experience with the transparency of availability information and delivery times
The order management system improved the online store’s functionality, which is reflected in many additional features available to end customers. The online store provides both real-time availability information and product-specific delivery time estimates.
Furthermore, information is now also provided on the supplier’s stock status. The online store’s purchasing process includes an exact delivery time for the entire order and real-time inventory reservations all the way to the inventory system, if necessary.
The customer was provided with an order management solution that is efficient and scalable both now and in the future as the online store grows. In addition to the product-specific availability information for the online store, the solution provides the means for managing and optimizing both orders and deliveries in an effective and centralized manner. Moreover, the solution also includes the related customer-service interface.
Implementation of the order management solution
The online store has been implemented using HCL Commerce, and the selection is maintained with the Informatica P360 product information management (PIM) system. The order management project introduced the IBM Sterling system with an integrated sales channel (HCL Commerce), ERP system (SAP) and PIM system (Informatica P360).