“Solteq, ReceiptHero and Verifone took care of the job; all we had to do was tell our customers about the service. Now, the customer has the opportunity to choose the application where the receipt is delivered to, without paper or e-mail receipts. In order to receive all future receipts from Heinon Tukku in digital form, almost in real time, the only thing the customer has to do is to activate ReceiptHero, for instance, via their bookkeeping software and add their up-to-date payment details.”
What was the result?
In addition to smooth integratability, Lotvonen is extremely pleased with the reduced amount of paper and, particularly, with the positive impact that the service has had on the everyday lives of their customers.
“We did not acquire the system just for us, but rather to make the everyday lives of our customers easier. When a customer starts using the service, scanning of receipts is no longer needed and financial administration becomes more digitalised. This way, the customer will have more time to focus on matters that are more important. The customer experience is something that everyone is striving to build at the moment, and here is an example of a perfect service for it!” Lotvonen states.