Solteq i4U solution

Solteq i4U provides versatile tools for fluent customer interaction and service for district heating, water supply and energy companies

inPulse4Utilities - versatile tools for digital customer engagement for district heating, water supply and energy companies user interface on a laptop screeen

Solteq i4U is a solution for customer interaction and service

Self-service portal for customers

Solteq i4U provides an easy-to-use channel for all communication with your energy company. Using the online service platform, a customer can track and manage contracts, invoices and consumption data, update information, report a move out, receive news, advice, and tips in any situation.

When ordering network connection points, a customer can analyze options, receive offers, and sign contracts, as well as view and manage the deployment.

Electricity sales company customers can sign new contracts and extend their fixed-term contracts.

The energy company's customer service representative accepts the order according to Solteq i4U customer processes

Efficient tools for customer service

Solteq i4U is a versatile tool for monitoring and managing all enquiries and tasks related to the customer relationship:

Managing and processing customer enquiries efficiently across channels.
Creating and running customer communication and marketing campaigns in different channels.

Related to network connection point contracts:

Managing the whole process from an offer to the deployment.
Managing outage communication.

For sales companies:

Signing sales contracts.
Versatile tools for creating, sending, and following up offers to customers whose fixed-term contract is about to expire.

Design according to customer processes

Solteq i4U has been designed to be compatible with customer processes, therefore making it quick to learn and logical to use. The solution is modular and integrates well with the different needs of district heating, water supply and energy companies.

Special features for network companies

Outage communication

The Outage communication module helps a network company to manage information and communication on any service interruptions, sudden or planned, in a timely and precise way.

Value to the customer:

Peace of mind: knowing that the network company is already working on a sudden problem
Trust: knowing planned interruptions in advance helps you prepare for them and increases trust in the network company.

Value to the network company:

Efficiency: defined processes and tools for informing all stakeholders immediately in power outages.
Frees resources for solving the issue quickly.

Network connection point contract management

A well-defined, process-oriented, efficient tool for managing and monitoring the steps and tasks for establishing connection point contracts:

Responding to customer enquiries.
Processing offers, orders, and contracts.
Managing the delivery and deployment, including subcontractors.
Even a satisfaction survey is included.

Value to utility customer:

Easy to initiate the process for a network connection point whenever needed.
Up-to-date information on the progress and tasks of each stakeholder.
Smart process: existing information utilized in every step, minimizes the need for questions.

Value to network company: