Self-service kiosk

Happy woman making order with self-service kiosk at a restaurant

Self-service kiosks boost sales in environments where peak hours and high customer traffic are part of daily operations

In restaurants and cafés, self-service kiosks have transformed the customer experience and improved profitability. When customers can browse products at their own pace on a touchscreen, average order values increase and queues clear more efficiently.

With Solteq Commerce Cloud self-service kiosks, you build a modern service experience. Customers browse the product range, customize their orders as they wish, and pay right away. Orders are automatically sent to the kitchen, allowing preparation to begin immediately.

Business benefits become visible quickly. Staff can focus on food preparation and customer service instead of cashier duties. During peak hours, service remains smooth as multiple customers can order simultaneously.

Self-service kiosks for restaurants

The self-service kiosk is built to withstand the demands of the restaurant industry. Its modular design enables flexible placement options, whether it's a countertop model next to the register, a floor-standing model near the entrance, or a wall-mounted version.

The self-service kiosk's touchscreen operates reliably even during heavy use. The integrated payment terminal supports all common payment methods from contactless payments to mobile payments. The device integrates seamlessly with the Solteq Commerce Cloud POS system and kitchen display systems, so orders flow immediately to the right place.

The self-service kiosk suits quick-service restaurants, cafés, and casual dining establishments alike. It also works at events and festivals where speed and efficiency are critical.

How self-service kiosks benefit restaurants

Automated upselling increases revenue

Self-service kiosks significantly increase average order values. The system automatically suggests sides, drinks, and desserts based on the customer's order. When customers have time to explore the menu at their leisure, they more frequently choose additional items.

Upselling also works better. Through the kiosk, it's easy to offer larger portion sizes or premium options in a visually appealing way. Studies show that orders placed through self-service kiosks are on average 20-30 percent larger than those made at traditional registers.

Staff are freed up for more important tasks

When orders come through self-service kiosks, staff can focus on customer service, food preparation, and other restaurant operations. One employee can monitor multiple kiosks and assist when needed, reducing staffing requirements during peak hours.

Shift planning becomes easier as the growing share of kiosk orders reduces the need for cashier staff. Resources can be directed where they bring the most value to customers.

Error-free orders and satisfied customers

Customer satisfaction improves when orders come through exactly as the customer wants them. Customers see choices and prices in real-time, can review orders before payment, and modify them freely. The risk of misunderstandings drops to nearly zero.

Lines shorten when multiple customers can order simultaneously. During peak hours, this significantly improves service flow and reduces customer frustration.

Real-time data drives business decisions

Every order placed at a kiosk is recorded in the system. You see in real-time which products sell best, when peak hours occur, and how promotions perform. This information helps optimize menu offerings, pricing, and staffing levels.

Sales reports integrate directly with financial management systems, saving time and reducing manual work.

Self-service kiosk frequently asked questions

How does a self-service kiosk differ from a self-checkout?

A self-service kiosk suits environments where customers select products from a ready-made menu on screen. In restaurants, this means browsing a lunch menu or burger selection, for example. A self-checkout, on the other hand, is intended for situations where customers scan a physical product's barcode, typically in retail stores.

Can customers pay at the kiosk using all payment methods?

Yes. The HP Engage kiosk supports contactless payment, card payment, mobile payment, and other common payment methods. The payment terminal is integrated into the self-service kiosk, making transactions fast and secure.

Do self-service kiosks require staff supervision?

One employee can monitor multiple kiosks simultaneously and assist when needed. Most of the time customers manage independently, but having staff nearby helps resolve any questions that arise.

How do orders transfer to the kitchen?

Orders are automatically sent to kitchen display screens or printed in the kitchen immediately after the customer has paid. Kitchen staff see the order details and can begin preparation right away.

Does the self-service kiosk work without an internet connection?

The Solteq Commerce Cloud POS system's offline feature ensures that payments and orders function even if the network connection drops. Data syncs automatically when the connection is restored.