The challenge for modern e-commerce and other online services is to truly understand the behaviour of customers during their online journeys. Deep Vision service is ruthless at revealing issues because it mines everything directly from each customer interaction.
With Deep Vision our customer Elkjøp:
• found out that 90% of obstacles that the customers experienced were occurring in the check-out process.
• identified business cases related to the online customer experience that can increase the revenue by 10-15% per annum based on real time data.
• can now track where and why customers struggle online and how this impacts the revenue and conversion.