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    06.06.2024 — 7 min read

    Understanding the European Accessibility Act: A Comprehensive Guide for Businesses

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    Understanding the European Accessibility Act: A Comprehensive Guide

    In the modern, interconnected world, accessibility is more than a legal requirement; it's a commitment to inclusivity and equal opportunity. The European Accessibility Act (EAA) is a significant piece of legislation aimed at enhancing the accessibility of products and services across the European Union (EU). In this blog we will delve into the intricacies of the EAA, why it is crucial for businesses, and how compliance can not only fulfil legal obligations but also benefit your organization in numerous ways.

    At Solteq our aim is to simplify the digital world, as such it is our foundation to ensure our customers are aware of all regulatory requirements in a timely manner. However, as is the case with the EAA legislation, changes to ensure compliance do have significant business benefits. This blog describes why and how meeting EAA compliance will drive your digital business forward in 2024 and beyond.

    European Accessibility Act Guide content:

    What is the European Accessibility Act (EAA)?

    The European Accessibility Act (EAA) is a directive adopted by the European Union to improve the accessibility of products and services for people with disabilities. The EAA aims to harmonize accessibility requirements across member states, ensuring that people with disabilities can fully participate in society and the economy. It covers a wide range of sectors and introduces common accessibility standards to be adhered to across the EU.

    Why Should We Budget for EAA Compliance?

    Budgeting for EAA compliance is not just about adhering to legal requirements; it's a strategic investment in your business's future. Compliance can help avoid potential fines and legal issues, enhance your company's reputation, and expand your market reach by making your products and services accessible to a broader audience. Allocating resources for compliance now can prevent higher costs associated with retrofitting or legal penalties later.

    What Products and Services Does the EAA Cover?

    The EAA covers a broad spectrum of products and services, including:

    • Products:
      Computers and operating systems, ATMs, ticketing and check-in machines, smartphones, TV equipment, e-readers, and payment terminals.
    • Services:
      Telephony services, access to audiovisual media services, transport services (including ticketing and real-time travel information), banking services, e-books, and e-commerce.

    When Did the EAA Come Into Effect?

    The EAA was adopted on April 17, 2019, and entered into force on June 28, 2019. Member states had until June 28, 2022, to transpose the directive into national law, and businesses must comply with these laws by June 28, 2025.

    How Will the EAA Affect My Business?

    The EAA will impact businesses by requiring them to ensure that their products and services meet specified accessibility standards. This may involve redesigning products, updating software, modifying service delivery processes, or implementing new customer support mechanisms. Compliance can also necessitate staff training and adjustments in marketing strategies to highlight accessibility features.

    How Will Compliance with EAA Regulations Improve My Business?

    Compliance with the EAA can significantly enhance your business in several ways:

    • Market Expansion:
      Making products and services accessible opens up new markets, including the growing demographic of people with disabilities.
    • Reputation:
      Demonstrating a commitment to inclusivity can enhance your brand's reputation and attract customers who value corporate social responsibility.
    • Innovation:
      Adapting to accessibility standards often drives innovation, leading to improved products and services that can benefit all users.
    • Customer Loyalty:
      Providing accessible products and services fosters loyalty among customers who appreciate the effort to accommodate their needs.

    Is the EAA Mandatory for All EU Member States?

    Yes, the EAA is mandatory for all EU member states. Each member state is required to transpose the EAA into their national legislation and ensure that businesses within their jurisdiction comply with the accessibility requirements set forth by the act.

    What Are the Key Benefits of the EAA?

    The EAA offers numerous benefits, including:

    • Enhanced Accessibility:
      Improved access to products and services for people with disabilities.
    • Harmonization:
      Consistent accessibility standards across the EU, simplifying compliance for businesses operating in multiple countries.
    • Economic Opportunities:
      Increased participation of people with disabilities in the economy, leading to greater market opportunities.
    • Social Inclusion:
      Promotion of an inclusive society where everyone has equal access to goods and services.

    What Should Businesses Do to Comply with the EAA?

    To comply with the EAA, businesses should:

    1. Understand Requirements:
    Familiarize themselves with the specific accessibility requirements relevant to their products and services.

    2. Conduct Accessibility Audits:
    Assess current products and services to identify areas that need improvement.

    3. Develop an Action Plan:
    Create a detailed plan outlining steps to achieve compliance, including timelines and responsible parties.

    4. Implement Changes:
    Make necessary modifications to products, services, and business processes.

    5. Train Staff:
    Educate employees about accessibility standards and how to implement them.

    6. Monitor Compliance:
    Regularly review and update practices to ensure ongoing compliance with the EAA.


    The European Accessibility Act is a crucial step towards a more inclusive society. For businesses, compliance is not only a legal obligation but also an opportunity to innovate, expand market reach, and build a reputation for social responsibility. By understanding the EAA and taking proactive steps to comply, businesses can ensure they are prepared for the future while contributing to a more accessible and equitable world.

    What next?

    Please reach out to us at Solteq so we can support you and your business in this complex and continually evolving legislation.

    Read more about Accessibility As A Service and/or leave a message for our expert.

    accessibility act, european accessibility act, eaa