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    Thoughts and inspiration from our experts.

    Customers’ happiness: your greatest opportunity for digitalisation

    A few weeks ago, I visited our customer’s head office and encountered happiness. One of our hosts unlocked a door using a microchip embedded in his...

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    Generation Z and the art of commerce

    Was I wrong after all? When the first members of the Generation Z were born around the mid-1990s, those of us at university examined and contemplated...

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    Commerce is changing – are you ready?

    Recent news reports reveal that signs declaring, ‘Jesus is coming. Are you ready?’ have been removed from roadsides because they seem threatening to...

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