Wetteri supports its growing after-sales business with Solteq WebService

Growing service demand called for a modern, unified system

Demand for vehicle maintenance and spare parts services is increasing as Finland’s vehicle fleet ages, and consumers become more cautious about purchasing new cars. Wetteri is a growing company in the automotive sector and a long-term Solteq customer. The company operates in 15 locations across Finland and employs more than 700 people.

As Wetteri grew through acquisitions, different systems and operating models created a need for a unified system to support vehicle maintenance operations and after-sales services.

Service workshop employees walking toward a car while reviewing the day’s tasks on a tablet.

Unified processes and centralized information improve after-sales operations.

Wetteri responded to this need by renewing the system used across its service business.
The goal of the renewal was to:

ensure unified processes and centralized information across locations
introduce a browser-based, visual, and intuitive user interface
speed up onboarding for new employees
reduce errors in daily operations

Comprehensive functionality for vehicle maintenance and spare parts logistics

Solteq WebService is a Dealer Management System (DMS) that provides Wetteri with a comprehensive and scalable solution for vehicle maintenance operations and after-sales services. The system supports efficient daily work and enables continued growth across locations.

The solution covers key areas of automotive service and spare parts operations:

Efficient maintenance service operations

Solteq WebService provides a comprehensive view of maintenance operations, including work queue management, scheduling, and resource planning in one system. This improves workflow, helps shorten lead times, and supports proactive service planning.

Seamless spare parts logistics

Spare parts orders, stock levels, and availability are integrated into the service process. This helps ensure that the right parts are available at the right time, reducing delays and improving customer service quality.

Practical mobile functionality

Employees can use the system on mobile devices, also directly in customer-facing situations. This speeds up documentation, reduces manual errors, and frees up more time for customer work.

Ready-made brand integrations

Integrations with vehicle manufacturer systems enable up-to-date handling of service instructions, warranty information, and campaigns. This supports brand-specific service expertise and ensures access to the required spare parts information.

“The modern, browser-based Solteq WebService DMS has delivered significant business benefits for us. Unified processes and a centralized view enable more efficient growth and streamline the daily operations of our service business across all locations. The system’s visual and user-friendly interface made adoption easier for our personnel, and the implementation was completed quickly and in a controlled way. Cooperation with Solteq’s experts was once again seamless.”

Juha Pönkkö, Group Technical Service Manager, Wetteri

Kattavat toiminnot huollon ja varaosien hallintaan

Solteq WebService -toiminnanohjausjärjestelmä tarjoaa Wetteri Autolle kokonaisvaltaisen ja skaalautuvan ratkaisun, joka tukee tehokasta arkea sekä mahdollistaa jatkuvan kasvun eri toimipisteissä. Järjestelmä kattaa:

Tehokkaan huollon toiminnanohjauksen

Kokonaisvaltainen näkymä huoltotoimintaan: työjonojen hallinta, aikataulutus ja resurssien ohjaus yhdestä paikasta. Tämä parantaa työn läpimenoaikoja ja mahdollistaa ennakoivan huollon suunnittelun.

Saumattoman varaosien hallinnan

Varaosien tilaus, varastosaldot ja saatavuus integroituvat huoltoprosessiin – oikeat osat ovat saatavilla oikeaan aikaan. Tämä vähentää seisokkeja ja parantaa asiakaspalvelun laatua.

Käytännönläheiset mobiilitoiminnot

Henkilöstö voi käyttää järjestelmää mobiilisti myös suoraan asiakkaan luota. Tämä nopeuttaa kirjaamista, vähentää virheitä ja vapauttaa aikaa asiakastyöhön.

Valmiit merkkiliittymäintegraatiot

Integraatiot autovalmistajien järjestelmiin mahdollistavat huolto-ohjeiden, takuutietojen ja kampanjoiden ajantasaisen käsittelyn. Tämä varmistaa valmistajakohtaisen huolto-osaamisen ja tarvittavat varaosat.

Efficient implementation and training helped realize benefits quickly

The implementation and personnel training were completed in just a few weeks and rolled out in phases across different locations. The long-term cooperation between Wetteri and Solteq helped ensure that Wetteri’s growth could be supported in an agile and cost-effective way.

Discover how Solteq WebService can help make your company’s vehicle maintenance and after-sales operations more efficient.

Wetteri

Wetteri’s growing after-sales business is supported by a modern, browser-based DMS