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The annual water report service has been well-received by both the water utility and its customers.
The implementation of the annual water report service was smooth and has been well-received. According to Ylivieskan Vesiosuuskunta, delivering the annual report via the customer portal saves approximately €10,000 in postage costs annually.
The service is easy to use, and housing companies, in particular, have been pleased with the new way to access the report. The report is now easily available to customers through Solteq Online, which has also reduced the customer service workload.
Ylivieskan Vesiosuuskunta
Ylivieskan Vesiosuuskunta is a public water utility whose operating area covers the inhabited areas of the City of Ylivieska. The water utility’s goal is to secure a sufficient supply of domestic water for 15,000 residents and approximately 5,000 properties, continuously meeting quality requirements and targets at a reasonable cost.
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