More than 2 million active loyal customers monthly
More than 20 different customer loyalty programmes
Over 17 million emails sent annually
Email links clicked more than 2 million times
Loyal customers focus their shopping 26 times more than other customers
Programmes in eight countries
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about Solteq Loyalty
Take charge of customer relationships
Our clients’ loyal customers focus their shopping, in one location, 26 times more than other customers.
Solteq Loyalty helps you provide your customers with personalised and consistent transaction experiences across all channels. It is an easy-to-use fixed-price SaaS service that gathers loyal customer information from different sources in one location to provide a complete picture of a customer at a glance.
The solution gathers data from sources such as e-commerce sites, ERP systems, POS systems and marketing tools. Customer feedback, marketing communications, purchasing history, customer data updates, areas of interest, customer categories, campaigns and customer research data are stored and available in real-time throughout the system. You know everything about your customers and are, therefore, able to serve them better than ever, rapidly strengthening customer loyalty.
Solteq Loyalty provides tools for the following:
- Customer identification, contact and commitment
- Better visibility and understanding of the customer base
- Better use of customer data to meet business needs
- Customer segmentation and analysis
- Targeted and personalised marketing
- Increased interaction
- Expansion of active loyal customer base
- Increased buying commitment among casual customers
- Conversion of intellectual capital potential into profits
- Automation and optimisation of customer service routines
- Creation of a competitive advantage
Manage customer data
This highly developed solution allows you to understand your customers and profile them accurately. Using information about purchasing history and areas of interest, you can reward and sell effectively. You can use bonuses to reward customers and further strengthen relations. Parallel cards ensure entire households concentrate their shopping and benefit from customer loyalty programmes.
Comprehensive loyal customer data make it easy and effortless to design the right kinds of campaigns. Customers can be put into groups, and omnichannel marketing campaigns can be implemented on the basis of different data. Detailed analysis and reporting functionalities allow you to review customer profitability, loyal customer trends and campaign effectiveness. You can also drill deeper into the details to identify development areas.
Expert developers of customer loyalty
Our extensive experience has allowed us to develop a vision for the development of successful customer loyalty concepts. We can help you create experiences that provide genuine benefits for customers. We help develop business operations by organizing existing customer registers and analysing customer data. We simplify customer data updates, and develop more efficient means for gathering contacts and customer feedback. Accurate and up-to-date information allows for better decision-making and campaigns, and helps boost sales and loyalty.