Integrated POS solution
Product range management
Stock management and monitoring
Kitchen monitoring and production control
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LS Nav Hospitality
Omnichannel restaurant solution
LS Nav Hospitality is a comprehensive, modern and international solution for restaurants and dining chains.
LS Nav Hospitality expands Microsoft Dynamics Nav with the special features of the hospitality industry. It spans restaurants’ entire value chain, from waiters’ tools and back-of-house operations to chain management.
The solution is highly scalable and can be used to manage several different restaurant concepts and chains within a single system. The system’s scalability makes it quick and easy to add new units or concepts. It is also scalable in smaller and more agile environments. LS Nav Hospitality offers versatile integration and can be connected to a larger system for external financial management. Alternatively, it can be used as a standalone solution.
The basis of the entire solution lies in its robust chain management functionalities. It can be used to assist in the focused management of the following:
- Product range
Stock management, purchases and financial processes facilitate cost accounting as well as margin monitoring at the unit level for restaurants. The solution is also well suited to franchising concepts.
LS Nav Hospitality can be adapted to suit all types and combinations of restaurants, including:
- Fine dining
- Casual dining
- Food courts
- Fast food
- Bars, pubs and nightclubs
- Cafés and patisseries
- Meal services
LS Hospitality functionalities
Business activities are supported by a versatile and comprehensive Microsoft Dynamics technology-based restaurant ERP solution.
100% integrated cash register system (POS)
A fully integrated and real-time cash register system allows for chain-, restaurant-, cashpoint- or waiter-specific displays. The same restaurant may use different display types based on the special needs of teams or users as required. The cash register user interface is intuitive and easy to use. It helps waiters to make recommendations and place extra orders (upselling and cross-selling). This means that if needed, the cash register can guide waiters to add side dishes to selected main courses or to recommend suitable wines to accompany customers’ orders.
It is possible to use the system to model the entire customer service workflow, from table reservations, order-taking using a dish-specific menu and kitchen work queues all the way to individual customer payment and table clearing. This means that cash registers can provide waiters with a clear and informative workflow guide. In fast food establishments such as casual dining restaurants, pubs or buffet restaurants, the same process from taking an order to accepting a payment can be quick and straightforward.
Pubs, bars and nightclubs are busiest at weekends and in the late evening, so it is important that cash register systems are reliable. Nowadays cashier availability is essential to ensure that queues don’t form at counters. The LS Nav Hospitality solution provides cash registers with a local database which ensures that payments can be processed even in the event of data connection disruptions.
LS Hospitality is a flexible solution for product range and stock management, kitchen monitoring, reporting and other back-of-house operations.
Product range management and campaigns
Chain management can be used to assign a selected product range’s sales descriptions, campaigns, ingredients and recipes to selected concepts, or to individual restaurants at the right time and for the right price. It is also possible to use different customer and priority-specific combinations for pricing and campaigns.
In addition to basic discounts, managed campaigns can include:
- Coupons, QR and barcodes
- Mix & match
- Loyal customer programmes
Stock management and monitoring
Stock management and monitoring are integral features of the system’s basic functionalities. Reason codes can be created for stock adjustments such as losses and they can be entered directly into a restaurant’s cash register, right at the time of the event. Purchases, credits and their related tasks and workflows can be displayed on the restaurant manager’s desktop view, allowing him or her to see at a glance credited raw materials or item batches, as well as actual consumption. Stock monitoring and consumption can be broken down on the basis of recipe components and linked with items to be stored. Each item may also be linked to a hierarchy of several different operating units. For example, income or stock may be logged at the level of bottles, cases or crates as required.
Kitchen monitoring and production control
This system allows restaurants to create different printing stations in bars and kitchens.
In addition to kitchen printing stations, it is also possible to use interactive kitchen monitors. This means that kitchen order tickets can be assigned to the appropriate stations, and work queues can be managed directly from the kitchen’s touchscreen display.
Users can see the status of meals being prepared for specific waiters directly at the cash register and table alerts can be programmed for meals that are delayed or waiting for delivery.
Reporting can be hierarchically organized as required at the cash register or restaurant level or even up to the level of individual restaurants or entire chains.
The versatile reporting feature covers the following areas:
- Hierarchical sales monitoring
- Restaurant units
- Campaign analysis
- Waiter-specific reports
- Testimonial sales and promotions
- Stock levels and changes
- Checkout traffic
- Cash declarations
Customer experience in the restaurant
LS Hospitality introduces flexibility and speed to restaurant operations – leaving more time for enhancing the customer experience. The solution can be used for managing table layouts, billing, recipes and other front-of-house operations.
Different views for table layouts
The system can display a restaurant’s table layout as a graphic display or in a grid view. The same layout can be viewed in different ways on different devices, such as on a 7-inch tablet or an integrated POS station.
The table layout simultaneously shows all of the restaurant’s table orders and their respective statuses. A single view can quickly provide an update of waiter-specific situations, pending orders, meal status as well as kitchen facilities. The same restaurant may also have several different table maps that are easy to modify directly from the POS display. It is also possible to add table reservations to the table map.
Splitting bills and processing payments
The system makes it quick and easy to split bills. Items on the bill can be divided in any way and flexibly assigned to individual diners as required. In cases where customers move from one table to another, their bill is also automatically transferred to the new table.
The system’s versatile payment system accommodates meal and lunch vouchers as well as gift cards. The accounting system also tracks the use of different payment methods.
Recipe planning, daily and weekly menus
Recipes can include the following:
- Raw materials
- Pre-mix recipes
- Portion sizes
- Nutritional information
- Preparation times and instructions
- Meal variations
- Alternative side orders
- Recipe-specific pricing
- Recipe hierarchy management and classification
Menus can be created from recipes and individual sales items. Alternative components may also be added, such as different side dish options or extras. Menus can include a full three-course meal including starters, main courses and desserts.
Once the waiter receives table orders, menus can be sent to the desired kitchen stations. The kitchen’s workflow can be managed according to the preparation time required for recipes. Customers’ special cooking requests or dietary requirements may also be attached to each line based on the cashier’s instructions.
Varied planned menus such as weekly lunch menus can be displayed in a dynamic cash register display which varies according to date.
Read more about LS Nav Hospitality on LS Retail website.