Customer relationship management for maintenance and spare parts operations
Solteq AS is an application for maintenance and spare parts operations. It covers all customer service requirements, from booking an appointment to completing a job.
A simple booking process makes customer service more efficient
Skilled personnel and successful use of resources ensure the profitability of vehicle repair service and maintenance business. Solteq AS takes care of maintenance advisers’ and managers’ day-to-day routines. A scheduling system containing industry- and brand-specific features plays a significant role in allocating and managing the resources of a vehicle service and maintenance organisation.
The scheduling system also seamlessly supports manufacturers’ and importers’ maintenance process guidelines and practices. The scheduling system plays a key role for customer data input and customer data maintenance. Accurate customer information allows for the correct targeting of various activities and marketing campaigns.
Customers appreciate fast service; the booking process goes smoothly when the scheduling system is flexible, easy to use and informative. It must be possible to link the scheduling system to various services which support customer service, and for it to function as part of the retail company’s information and contact system.
A flexible and user-friendly system
Solteq AS has been designed in cooperation with Finland’s leading automotive retailers who are also helping us to develop it further. We aim to offer a flexible and user-friendly interface which meets all scheduling needs and requirements.
Solteq AS application contains a customer relationship management feature which users can access to check whether data already exists on their own customer register and ensure that no duplicate details are saved.
A convenient search function retrieves data on workflow stages and packages. The application also uses brand-specific vehicle search terms, thus accounting for each brand’s special features. This makes the scheduling process quick and reliable.
The customer contact features facilitate contact with your customer base. This diverse solution provides tools to strengthen customer relationships and allows for various kinds of targeted contact.