Blogs

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Blog

Don’t you know who I am?

Have you ever heard that question before? Have you ever seen frustrated customers stamp their feet in a store, demanding to be served? At the beginning of my career, I was in the clothing business and witnessed such incidents at the shop floor [...]

5 years ago

Blog

It is our job to make our customers smile!

Time after time our customers commend us for our excellent customer service, our genuine desire to help combined with superior expertise in the industry, the solution area, or the technology we use. Last week I attended a steering group that [...]

6 years ago

Blog

Accurate product information helps me to buy what I need

If I go to, say, a sporting goods store down the street, I want to touch the product I am about to buy. At the store, I often compare the item to another similar product. A salesperson walks up at some point, tells me more about the products and [...]

6 years ago

Blog

360 degrees of Smarter Commerce

The concept that has influenced my thinking the most this year as an application architect is Smarter Commerce – one of the IBM Impact 2011 event themes. We have entered the era of empowered customers. Regardless of media, sales channel, or use [...]

6 years ago

Blog

The Excel Man

“I have lots of ideas and I want to develop new ways of working in my current job, because that way I can rationalize my work, and it would also bring savings in the long run. But then the Excel Man always comes and asks how much those ideas of [...]

6 years ago

Blog

Positive Feedback – That Wonderful Feeling

In recent weeks, we have paid special attention to giving feedback in our work community. But how difficult this is for us Finns. It seems to me that, particularly in the IT sector, we have excelled in the area of positive feedback – by [...]

6 years ago

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