“The personnel of the best companies trust their managers, feel pride in what they do, and enjoy working with their colleagues.” This is how Great Place to Work® Institute defines a good workplace.
Sometimes human beings are forced to evaluate the direction they have taken. For me, personally, this happened last week at the annual IBM Lotusphere conference.
We are currently working on new service management development plans at Descom. To find ideas in support of our development, and to learn about the field's latest trends, I attended the itSMF UK 2011 conference in London, organized by the IT [...]
IBM's annual portal conference was organized this year in Berlin under the title IBM Exceptional Web Experience 2011. The event, once again, succeeded in setting, both the pace, and the direction for developing the web experience. We came [...]
A couple of weeks ago I took part in a seminar called Strength from Responsible Choices in Jyväskylä. The seminar was well organized and full of interesting speakers, including Mr. Al Gore. But I was more inspired by the Finnish speakers, [...]
Have you ever heard that question before? Have you ever seen frustrated customers stamp their feet in a store, demanding to be served? At the beginning of my career, I was in the clothing business and witnessed such incidents at the shop floor [...]
Time after time our customers commend us for our excellent customer service, our genuine desire to help combined with superior expertise in the industry, the solution area, or the technology we use. Last week I attended a steering group that [...]
If I go to, say, a sporting goods store down the street, I want to touch the product I am about to buy. At the store, I often compare the item to another similar product. A salesperson walks up at some point, tells me more about the products and [...]
The concept that has influenced my thinking the most this year as an application architect is Smarter Commerce – one of the IBM Impact 2011 event themes. We have entered the era of empowered customers. Regardless of media, sales channel, or use [...]
“I have lots of ideas and I want to develop new ways of working in my current job, because that way I can rationalize my work, and it would also bring savings in the long run. But then the Excel Man always comes and asks how much those ideas of [...]