Screenshot of Gartner’s study
The IBM eCommerce technologies that we use scored a triple crown when they were ranked top, not only in Gartner’s, but also in Forrester Wave’s B2B and B2C eCommerce studies. In addition to technologies, the studies also emphasized the role of the partners utilizing them.
“Our customers understand the significance of reliable, developed technologies. However, they do not acquire technology for technology’s sake, but instead they want to offer their customers the best possible service. At Descom, we’ve been concentrating on offering the best technologies easily from the cloud and producing business-enhancing services around the technologies. Even the right technologies cannot work without a partner with expertise, a working concept, and a competitive business”, says Tero Junttila, our Country Director for Sweden.
According to the research company Gartner, companies increasingly see Smarter Commerce partners as strategic partners who are able to support the company in its business, marketing, customer experience management, and in optimizing logistics.
The role of mere IT providers is fading away. This trend is ongoing in both the consumer and corporate businesses.
“We have been implementing the largest online store projects in Finland since 1997, and we’ve noted the same phenomenon. The trend, highlighted by the study, in which IT providers are becoming strategic partners, is familiar. Nowadays the role of technology partners is considered strong, and customers value strong, strategic partnerships. We have determinedly expanded our know-how through corporate acquisitions. These have made it possible for us to move on from the role of an implementing partner to that of a comprehensive service provider and digital marketing expert”, Tero says.
Tero Junttila, Country director
+358 50 386 5577