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The 7 deadly sins of digital commerce development

Consultants are supposed to present solutions to problems. In my previous blog post, I discussed 10 best methods to develop digital commerce. Shortly after that post, readers started asking for the worst methods and practises. In this post, I call them the seven deadly sins of digital commerce development, even though only a few of […]

Juha Luomala
7.4.2016

Blog

The way it always should have been – major updates to Microsoft ERP

Traditional ERP is undergoing a transformation – commonplace in many other solutions – but what an update! I had the opportunity to get to know Microsoft’s latest flagship ERP product at the Microsoft Dynamics Technical Conference 2016 in Seattle. I was greatly impressed by what I saw: one of the biggest updates in the history of ERP. The following […]

Karl Nyman
18.3.2016

Blog

Grocery Store 2.0

Grocery retail in an increasingly digital operating environment Digitalisation enables completely new operating and revenue models in the supply chain of groceries. New models in the multichannel operating environment will change the operations and roles of the actors in the supply chain. The new models will diversify the consumer offering, and they will be more […]

Ilkka Muilu

Blog

10 methods to develop digital commerce

As the Finnish retail sector navigates through choppy waters towards digitalisation and international trade, I’ve observed many good and bad practices during the course of my work. Have you identified any in your business? The retail sector has encountered a few fundamental and undeniable changes. First, we consumers have changed our purchasing behaviour. Although on […]

Juha Luomala
1.3.2016
Succeeding in digital commerce know more than others

Blog

Succeeding in digital commerce: know more than others

In Finland there are two proverbs about knowledge. One claims it is the root of power, the other claims it is a source of suffering. Both sayings have been overused for years. The need for knowledge is endless; the flood of information is incredible and the need for better understanding has grown continuously. Analytics, business information […]

Repe Harmanen
2.2.2016
Digital Commerce Solteq

Blog

How to brand a digital commerce pioneer?

The merger between Solteq and Descom has created a digital business pioneer. The result? Comprehensive solutions for digital commerce under one roof. Back-office processes extend all the way to the customer experience: from supply chain management to online marketing. This unique offering has the makings of a new brand. Two sides At the heart of […]

Karl Filtness
1.2.2016
B2B traders engage the hyperdrive – IV Jedi teachings

Blog

B2B traders engage the hyperdrive – IV Jedi teachings

The retail industry has been building its ecommerce platforms for years and is well on its way to being connected to different channels and uniting messaging into a single customer service. The B2B field seemed to be trailing behind the retail sector by a few years – but there has been a shift in the […]

Pekka Malmirae
29.1.2016
Loyalty through Emotions and Omnichannel

Blog

Loyalty through Emotions and Omnichannel

Retailers who connect emotionally with their customers see higher spending per customer. Magids et al. wrote in Harvard Business Review November 2015 about The New Science of Customer Emotions. Inspired by the article, a few thoughts arose about Omnichannel Commerce – the field I work in every day. The Emotionally Connected Customer The value of […]

Konsta Saarela
17.12.2015
Buyer behavior is changing—don’t forget to focus on the essentials

Blog

Buyer behavior is changing – don’t forget to focus on the essentials

Columnists have used up a lot of space considering how technology and automation eliminate jobs in one field after another, including the commercial sector. However, the shining stars of commercial digitalization claim to be investing more than ever in staff and training. Why? E-commerce is putting pressure on brick-and-mortar stores since consumers either won’t or […]

Pekka Malmirae
Engineered Serendipity – making moments personal

Blog

Engineered Serendipity – Making Moments Personal

The unique, “once in a life time” deal just after you decided to start looking for new wireless noise cancelling headphones. The offered product is the correct brand, has all the features you want, is in stock and both the price and delivery service option match your criteria. Click here to buy. I would. Cognitive […]

Matti Suomalainen
27.10.2015

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